
Stephen Chiang
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Everything posted by Stephen Chiang
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Ttesports IRIS RGB not working after startup
Stephen Chiang replied to hk65490's topic in Gaming Mice
Glad to help, any question, please let us know. Thanks again~ -
Ttesports IRIS RGB not working after startup
Stephen Chiang replied to hk65490's topic in Gaming Mice
My apologizes, https://drive.google.com/file/d/1fQvJSoUR0D7niR_Yyms4c55g97TzAf8d/view?usp=sharing -
Ttesports IRIS RGB not working after startup
Stephen Chiang replied to hk65490's topic in Gaming Mice
Please try this FW reset tool, simply plug-in the Miku Iris mouse, and open the reset tool. Thank you -
How to customize Neros RGB optical gaming mouse
Stephen Chiang replied to foenixe's topic in Optical Sensor
Hello, good day. Neros RGB button functions are fixed. There's no driver for this mouse. Thank you -
Hi may I ask which Commander gaming gear combo you are referring to? please let me know the full product name. Thank you
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Got the log file. We are working on it, will let you know ASAP. Thanks again
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Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you - Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt. Please send this .txt file to me. My email: stephen.chiang@ttesports.com
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Hi, ok, understood. I will look into this matter and get back to you ASAP. Thanks
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Hello, can you please try reinstall the software again? thanks
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Irıs RGB Optical Mouse Command Pro Center is not working
Stephen Chiang replied to Um_Danilo's topic in Optical Sensor
Hello, what seems to be the problem with Command Pro Center? Can you open software? Thanks -
hello, did you hit "Apply" after customizing the lighting effects on the iTAKE software? thx
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Hi may I ask which model is it? thx
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Hi did you hit "Apply" on the software menu? thx
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Hello, which keyboard are you using for the itake software? and did you hit "Apply" on the software lighting setup menu? thx
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Hi what's the Challenger model full name? thx
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Hi, may I ask which Challenger model ? Thx
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Hi, I'm sorry but Poseidon Z is an old model, and it is also an EOL (End of Life) model. We no longer sell this keyboard. Thanks
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Hi, we are looking into this matter now. Will keep you updated ASAP. Thanks
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Hi, may I ask which Thermaltake software are you using? Thanks
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May I ask which mouse you are referring to? thanks
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RGB Plus and X1RGB both fail with level 20 titanium RGB keyboard.
Stephen Chiang replied to oldtrekky's topic in Mechanical
Just to clarify, you have both Level 20 and X1 RGB keyboard, right?