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Stephen Chiang

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Everything posted by Stephen Chiang

  1. Stephen Chiang
    Glad to help, any question, please let us know. Thanks again~
  2. Stephen Chiang
    My apologizes, https://drive.google.com/file/d/1fQvJSoUR0D7niR_Yyms4c55g97TzAf8d/view?usp=sharing
  3. Stephen Chiang
    Please try this FW reset tool, simply plug-in the Miku Iris mouse, and open the reset tool. Thank you
  4. Stephen Chiang
    Hi, have you tried resetting the mouse via software? There's a reset button on top right part of the software interface. Thanks
  5. Stephen Chiang
    Hello, good day. Neros RGB button functions are fixed. There's no driver for this mouse. Thank you
  6. Stephen Chiang
    Hi may I ask which Commander gaming gear combo you are referring to? please let me know the full product name. Thank you
  7. Stephen Chiang
    Got the log file. We are working on it, will let you know ASAP. Thanks again
  8. Stephen Chiang
    Hello, we may need your help to provide the log file so we can analyze this problem. Please open the software, and after it closes on its' own, follow below steps to get the log file and send it to us. Thank you - Open the hidden folder C:\Users\user\AppData\Roaming\Tt\TT_PREMIUM_X1, and check the log file TT iTake Engine_Log.txt. Please send this .txt file to me. My email: stephen.chiang@ttesports.com
  9. Stephen Chiang
    Hi, ok, understood. I will look into this matter and get back to you ASAP. Thanks
  10. Stephen Chiang
    Hello, can you please try reinstall the software again? thanks
  11. Stephen Chiang
    Hello, what seems to be the problem with Command Pro Center? Can you open software? Thanks
  12. Stephen Chiang
    hello, did you hit "Apply" after customizing the lighting effects on the iTAKE software? thx
  13. Stephen Chiang
    Hi may I ask which model is it? thx
  14. Stephen Chiang
    Hi did you hit "Apply" on the software menu? thx
  15. Stephen Chiang
    Hello, which keyboard are you using for the itake software? and did you hit "Apply" on the software lighting setup menu? thx
  16. Stephen Chiang
    Hello, what's the model of the keyboard? thx
  17. Stephen Chiang
    Hi what's the Challenger model full name? thx
  18. Stephen Chiang
    Hi, may I ask which Challenger model ? Thx
  19. Stephen Chiang
    Hi, I'm sorry but Poseidon Z is an old model, and it is also an EOL (End of Life) model. We no longer sell this keyboard. Thanks
  20. Stephen Chiang
    Hi, we are looking into this matter now. Will keep you updated ASAP. Thanks
  21. Stephen Chiang
    Hi, apologize for the late reply. I think the K100 keyboard might be broken, the "a" and "3" keys don't work properly. Is it possible for you to return the keyboard to the store you purchased from and exchange it with a new one? Thanks
  22. Stephen Chiang
    Hi, may I ask which Thermaltake software are you using? Thanks
  23. Stephen Chiang
    May I ask which mouse you are referring to? thanks
  24. Stephen Chiang
    Hello, it might be caused by a bad USB connector. I suggest you can get a refund or exchange for a new one. Thanks
  25. Stephen Chiang
    Just to clarify, you have both Level 20 and X1 RGB keyboard, right?
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