I have this problem too. I tried some software ,but all software didn't started.
Riing RGB Software V 2.0.2 https://www.thermaltake.com/products-model_support.aspx?id=C_00002924
TT RGB PLUS Software V 1.2.1 https://www.thermaltake.com/products-model_support.aspx?id=C_00003016
My part is
FAN:CL-F049-PL12SW-A.
CPU:Ryzen 5 2600
M/B:Asrock B450 PRO4
OS:Windows 10 Pro 1803