I plugged everything into the right places re-plugged used the wrong and right software still get same error. Bios and Aura sync works with it I can change colors and control fan speed but when I use your own software I get the error. Can't even use the app as that doesn't work either the version I used was RGB plus 1.2.4_x86 and still error I have Asus z370-e motherboard. I just want a fix cause I bought the controller and 6 fans so don't want them to go to waste.