kyle441 1 Report post Posted November 11, 2018 I plugged everything into the right places re-plugged used the wrong and right software still get same error. Bios and Aura sync works with it I can change colors and control fan speed but when I use your own software I get the error. Can't even use the app as that doesn't work either the version I used was RGB plus 1.2.4_x86 and still error I have Asus z370-e motherboard. I just want a fix cause I bought the controller and 6 fans so don't want them to go to waste. 1 vasyner reacted to this Share this post Link to post Share on other sites
TirexiHD 3 Report post Posted November 20, 2018 On 11/11/2018 at 4:56 PM, kyle441 said: I plugged everything into the right places re-plugged used the wrong and right software still get same error. Bios and Aura sync works with it I can change colors and control fan speed but when I use your own software I get the error. Can't even use the app as that doesn't work either the version I used was RGB plus 1.2.4_x86 and still error I have Asus z370-e motherboard. I just want a fix cause I bought the controller and 6 fans so don't want them to go to waste. Not only you have this problem... i have this problem too. And no fixing.. the thermaltake team is don't care about the users. I write an issue ticket with the official site but i never get answer. This is my first Thermaltake product but my last one too. And i make a don't buy Thermaltake video on YT and link to every forum! BIG THANKS THERMALTAKE TEAM! My topic: https://community.thermaltake.com/index.php?/topic/77099-two-tt-rgb-fan-controller-is-ruined-but-why/ 1 vasyner reacted to this Share this post Link to post Share on other sites
vasyner 2 Report post Posted November 21, 2018 I have exactly the situation. Bought two sets, not so long ago less than a month ago. It looks like a manufacturing defect. Do not contact tech support. They are silent, but one answer. 1 TirexiHD reacted to this Share this post Link to post Share on other sites
kyle441 1 Report post Posted November 24, 2018 Yeah, the weird thing is I can control the colors with Aura sync but not thermaltake's own software... That says a lot. I think I will have to buy from another company next time as the amount I spent and for it to not work or atleast find a fix is quite ridiculous. INB4 all the suggestions yes I tried everything and it is not the fan controller as it works with aura and I can control my fans from there. Share this post Link to post Share on other sites
Excrucio 0 Report post Posted November 25, 2018 Have you try to uninstall the aura sync Software and to use only the Thermaltake software? I have read that there be often problems by installing and use two rgb software at same time. Share this post Link to post Share on other sites
roark1138 0 Report post Posted November 28, 2018 RGB noob question here -- If the Aura software works over the TT software, why not just use Aura? I have a different issue that I was researching when I stumbled on this thread. Knowing why one RGB software is better than the other may prove valuable in my near future. Thanks! Share this post Link to post Share on other sites
