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Cynaax

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Posts posted by Cynaax


  1. On 6/8/2019 at 8:28 AM, Rohm1 said:

    hello, 

    I have never been able to open the thermaltake software. ive downloaded it multiple times after uninstalling it. everything seems to go fine until I try and open up the application and it loads for a sec but then never comes up. im stuck with the default rainbow lighting on the keyboard. please help. 

    thanks

     

    Try to learn the keyboard shortcuts, the software works, but it's extremely buggy.

    EDIT: Here is the pdf file with everything you need to know, shortcuts and all.

    https://mgofficial.azureedge.net/pub/media/productattach/db/support/usermanual/_db00e22859d04f2587b3c30384200742.pdf

    Have a good one!


  2. On 5/6/2019 at 10:03 PM, Psycho95 said:

    They dont have a UK website :( so i have a SW from global webpage.  I send them a help request but i dont think someone help me. I send them in a past 2 request about riing fan. No one reply to me :( but TT have a great community so they help me on forum :) 

    So i try to wait if they reply and try work on just a keyboard shortcuts. 

    That's very weird that they don't have a UK styled driver, even a UK registered domain. They have an Australian domain where I got my drivers from. Also I would urge you to use the keyboard shortcuts, the software is very buggy in my opinion, it's clunky and constantly crashes.

    In my case they also took a while to respond, max was a week and that was for a keycap replacement, which they happily helped me with. +Rep to TT Australian support. I would urge you to send them a message on Facebook, as they have a Facebook for the UK market. Link: https://www.facebook.com/ThermaltakeUK/

    Hope this helps! If you need any more help, quote this reply and list the problem below. I'll he happy to help!

    -Cynaax


  3. I agree that the software should work, and yes, it is an expensive keyboard. But the software shouldn't add any value in my opinion, I find the keyboard shortcuts easier to use, if anything less clunky. Also if you own a Razer product, I think you can sync the lighting with it through Synapse.

    Hope that helped

    -Cynaax


  4. That is quite weird, I'm thinking it's due to the layout of the keyboard compared to the software, it should be cross compatible though. I would recommend that you contact Thermaltake on this one and request that they include the UK layout in the software. In my eyes that is a little bit lazy of them of them not to include the UK layout in it.

    Where did you download the software from, try to find a UK website, if they have one. If anything, I recommend that you ditch the software until it gets better, it is extremely buggy and I find that I prefer the keyboard shortcuts. (Maybe just me ;))

    I hope you find a resolution to this issue!

    -Cynaax 

    PS: Nice setup


  5. Is it still under warranty? If so, I would recommend that you contact Thermaltake on this one. That is quite weird to happen, have you tried reinstalling the firmware? Or updating the keyboard itself?

    Give those a try before you contact them. To me it seems as if the keyboard has just given up unfortunately.

    Let's hope it's not that, good luck!

    -Cynaax


  6. On 5/5/2019 at 7:24 AM, Jackmaca4 said:

    Just purchased the keyboard  and yup same here. Software will not open no matter what. The software is such a big part in the choice of purchasing a top end keyboard these days this is very poor for such a company. A fix soon would be great. 

    The software isn't needed in my opinion, the lighting keys do a much better job in my opinion. I find the software extremely buggy, it also constantly crashes. I would recommend learning the keyboard shortcuts.


  7. I just realized that my ESC keycap is broken. Ever since I got the keyboard that key has been very easy to take out and a lot looser than other keys.

    I took it out today to look at it because it's been bugging me and I found out that the housing is cracked on the key. Several other keys are loose as well, however I don't think the housing is broken. Whenever I take a keycap off I use the included puller just to be safe so I don't risk snapping the switches stem.

    I request a new set of keycaps or the a new ESC key, I have had this keyboard for almost 3 months now, I purchased it around the 20th to 30th of January.

    If need be I will provide a receipt of the purchase.

    Thank you and have a good night or day!


  8. I wasn't expecting the update today either, it actually surprised me when I read that lol, I'll quickly get the software booted up and updated, thank you everyone for your input to this issue, if it weren't for us all this issue wouldn't have been addressed.

    Also no problem @Jag007

    Again, a big thank you to everyone, I hope you all have a great day or night, depending on when you read this

    -Cynaax


  9. On 11/7/2018 at 3:40 AM, hazaralive said:

    Any help on this one?

    Email or call Thermaltake over at https://www.thermaltake.com/corporate.aspx?t=4 or alternatively you could message them on Messenger if you have Facebook.

    I hope all goes well!

    -Anthony

    P.S. I know this reply is from November of last year but I at least want to post this so others can hopefully read this, who have the same issue as you do. Again all the best for every one of you guys and I hope your issue gets fixed!


  10. After emails with Thermaltake, I can confirm that the drivers are not supported with Windows 10 ver. 1809, however they will be releasing a fix to address this issue, however there is no ETA as yet, sit tight.

    image.thumb.png.c56401096d279505f6731a49b64ca788.png

    I have attached a small snippet from the latest email they have sent me, which confirms it, hopefully they release it soon.

    Thank you for reading and have a nice day or night! (depending when you read this)

    -Cynaax


  11. I've recently contacted support on this one, try following the steps in the pdf I attached, then try using the software (after you have successfully updated the keyboard, I would say unplug it, turn off your device, plug it back in and then turn your device back on) .

    If nothing works try emailing them over at https://www.thermaltake.com/corporate.aspx?t=4 you will have to either call or email the country in which you reside in so that you can get optimum support over your issue

    By the way, do not remove the keyboard when updating the firmware, this will brick the keyboard and it will not be usable at all.

    Thank you and have a nice day or night

    -Cynaax

    X1_RGB_Manual_Update.pdf

    P.S. It is most likely the new Windows version, in this case they need to release either a fix or a new piece of software all together to address this issue, if you have Facebook, try contacting them on messenger as well, they responded very quickly to my issue. 


  12. I recently bought the x1 rgb as my first keyboard, I love it. However this #### issue is frustrating the #### out of me and I'm thinking of returning the keyboard if this keeps up, whenever I open the program it tells me to plug in a thermaltake device, however I have the keyboard plugged in always.

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