RoundGraf

Hi. I bought the Thermaltake Level 20 GT ARGB a week ago, and I can't get the front case fans to sync with the Asus x570 Rog Strix E motherboard. The front fans are connected to the control board in slot 1, and 2. The reset connector is plugged in, along with the rear fan, the SATA power connector is also plugged in, and the 5V plug going to the 5V RGB addressable header on the motherboard. I hold down the RGB button on the case for 3 seconds and all I get is 1/2 of the fan illuminated on top, and the bottom fan is completely dark. If I press the RGB button again on the case, both fans are fully illuminated and work fine. It just acts odd when being controlled via Aura Sync. I had another board sent out from TT but same thing. What am I doing wrong??