EvanL

I bought this keyboard in 2018, Sydney Australia. After a year or so it started randomly making double, triple or more strokes on the 'T". Now I read that you have known about this issue since at least 2016. Well, I am going to ask for my money back. You don't seem to have any leg to stand on - you knew it was a dud product when you sold it to me. So the only fair thing in this situation is to refund me in full. I don't want to have to go the consumer affairs ombudsman, fair trade minister, telecommunications ombudsman or whoever it is that looks after shady commercial operations. All I see on this site is a lot of talk and no action. It seems like Thermaltake just simply don't care about their customers at all. If this situation isn't resolved in a timely manner I am going to make a point of highlighting this issue to the relevant authorities. Thank you.

If we don't hear back from the developers about these software issues, it simply means that all of their profit is being taken by the company - no R&D, no outlay to hire good software to make sure that the thing works. It's obviously not just me that's having a problem. I wish it worked, because I thing it's a great keyboard WHEN IT WORKS RIGHT. But how can you trust it when the keys randomly stick, you get three 't's with one press. That's the hardware. that's the real problem. The software is really terrible, but I could live with it if the #### thing worked properly. Even a $30 Dell is better, because i can trust it to only make the mistakes I maek. Thank you and goodnightttt.

Let's face it. It is CRAP software. Plus the keyboard is sticking on keys for no apparent reason. No support. Why can't they get proper software?