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New_User_for_This

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  1. Hello Again after browsing to my files, I think I've found the "x1_log.ini" that you've been asking from me. The file have been generated on a different users that's why I'm unable to find it. here are the log files that the ini files contains [Setting] log_lanuage=lanuage_en log_init_RegisterDevice=log_init_RegisterDevice_security log_init_class=log_init_class_security log_init_connect=log_init_connect_security log_init_control_view=log_init_control_view_security log_init_icon=log_init_icon_security log_init_left_profile_view=log_init_left_profile_view_security log_init_lib_usb=log_init_lib_usb_ok_found log_init_menu_view=log_init_menu_view_security log_init_view=log_init_brackground_security I hope this is still valid. and currently the version 1.5.0 still doesnt works for me.
  2. Hi Thank you for the efforts and your support but sadly, this doesn't work either on my end. I think the problem is not the application but my machine, since i've tried installing the application on my laptop and it works fine. Here are the list of my issues I've found - When opening the app, the splash screen pops up, loading occurs, my Level 20 mouse LED turned off then the app terminates. - the small icon besides the windows time and date is showing when executing the app, then after it terminates by itself, the small icon is still there, hovering your mouse will make it disappear. - After the app terminates, the program log "x1_log.ini" doesn't appear or generate on C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system - Checking the event viewer this shows the following: Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa Exception code: 0xc0000005 Fault offset: 0x0000cf49 Faulting process id: 0x34a4 I hope this helps you find the fix for this problem Thanks and Regards
  3. Hi, Sadly this version doesn't seems to fix the the issue, also the program did not seems to generate the "x1_log.ini" file on the directory, where it should be located. And also when starting the app it seems that it shows the splash screen and nothing happens.
  4. Hi Here are the screenshot from the locations you've requested Windows Settings >> Apps>> Programs and Features. C:\Program Files (x86)\Tt\iTAKE C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1 C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system Thanks
  5. Hello Navigating on the provided path, "x1_log.ini" does not exist or can't be found. But upon checking the event viewer, it shows this: Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa Exception code: 0xc0000005 Fault offset: 0x0000cf49 Faulting process id: 0x34a4 Thanks
  6. Is there a new update for this? I've tried the latest version (V1.4.6), it still doesn't work.
  7. Ok sure, Below are my current specs: Asus ROG Strix B350-F gaming, Ryzen 5 1600X, Windows 10 2004 my peripherals: LEVEL 20 RGB Mechanical gaming keyboard Hatsune miku Edition LEVEL 20 RGB gaming mouse Hatsune miku Edition
  8. Yes I've already did this and unfortunately it did not fix the issue and doesnt want to start
  9. Hello, I also experiencing the similar issue above for version V1.4.5 I've done the suggested fix, also from above, and still have no success. can you help me for this one?
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