Hi
Thank you for the efforts and your support but sadly, this doesn't work either on my end.
I think the problem is not the application but my machine, since i've tried installing the application on my laptop and it works fine.
Here are the list of my issues I've found
- When opening the app, the splash screen pops up, loading occurs, my Level 20 mouse LED turned off then the app terminates.
- the small icon besides the windows time and date is showing when executing the app, then after it terminates by itself, the small icon is still there, hovering your mouse will make it disappear.
- After the app terminates, the program log "x1_log.ini" doesn't appear or generate on C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system
- Checking the event viewer this shows the following:
Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e
Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa
Exception code: 0xc0000005
Fault offset: 0x0000cf49
Faulting process id: 0x34a4
I hope this helps you find the fix for this problem
Thanks and Regards