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  1. Toughpower iRGB PLUS1000W no funciona bien la APP

    in Digital Power Supplies(Smart Power Management)

    Posted

    Hello Again

    after  browsing to my files, I think I've found the "x1_log.ini"  that you've been asking from me.

    The file have been generated on a different users that's why I'm unable to find it.

    here are the log files that the ini files contains

    [Setting]
    log_lanuage=lanuage_en
    log_init_RegisterDevice=log_init_RegisterDevice_security
    log_init_class=log_init_class_security
    log_init_connect=log_init_connect_security
    log_init_control_view=log_init_control_view_security
    log_init_icon=log_init_icon_security
    log_init_left_profile_view=log_init_left_profile_view_security
    log_init_lib_usb=log_init_lib_usb_ok_found
    log_init_menu_view=log_init_menu_view_security
    log_init_view=log_init_brackground_security


    I hope this is still valid. and currently the version 1.5.0 still doesnt works for me.

  2. Toughpower iRGB PLUS1000W no funciona bien la APP

    in Digital Power Supplies(Smart Power Management)

    Posted

     

    7 hours ago, Tony.P said:

    Dear User

    This download link is our latest test version. Could you test it again?

    Sorry for making you wait for a while.

    https://www.dropbox.com/s/0w9hj7t5vbcpte1/TT iTake Setup_V1.4.7006.exe.zip?dl=0

    Hi

     Thank you for the efforts and your support but sadly, this doesn't work either on my end.

    I think the problem is not the application but my machine, since i've tried installing the application on my laptop and it works fine.

    Here are the list of my issues I've found

    - When opening the app, the splash screen pops up, loading occurs, my Level 20 mouse LED turned off then the app terminates.

    - the small icon besides the windows time and date is showing when executing the app, then after it terminates by itself, the small icon is still there, hovering your mouse will make it disappear.

    - After the app terminates, the program log "x1_log.ini" doesn't appear or generate on C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system

    - Checking the event viewer this shows the following:

                 Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e
                 Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa
                 Exception code: 0xc0000005
                 Fault offset: 0x0000cf49
                 Faulting process id: 0x34a4

    I hope this helps you find the fix for this problem

    Thanks and Regards

     

  3. Toughpower iRGB PLUS1000W no funciona bien la APP

    in Digital Power Supplies(Smart Power Management)

    Posted

    7 hours ago, Tony.P said:

    Dear User

    Please try this version below the download link.

    https://www.dropbox.com/s/zuccb2cguukqwwj/TT iTake Setup_V1.4.7004.exe.zip?dl=0 

    If the crash problem cannot be solved, please provide the program log "x1_log.ini" to us.

    Hi,

    Sadly this version doesn't seems to fix the the issue, also the program did not seems to generate the "x1_log.ini" file on the directory, where it should be located.

    And also when starting the app it seems that it shows the splash screen and nothing happens.

  6. Toughpower iRGB PLUS1000W no funciona bien la APP

    in Digital Power Supplies(Smart Power Management)

    Posted

    On 9/14/2020 at 3:15 PM, Tony.P said:

    Dear user

    Could your provide the hidden file "x1_log.ini" below this path?

    C:\Users\PC name\AppData\Roaming\Tt\TT_PREMIUM_X1\system

     

    Thank you for your report.

    Hello

    Navigating on the provided path, "x1_log.ini" does not exist or can't be found.

     

    But upon checking the  event viewer, it shows this:

    Faulting application name: TT iTAKE Engine.exe, version: 0.0.0.0, time stamp: 0x5f32194e
    Faulting module name: Qt5Core.dll, version: 5.7.0.0, time stamp: 0x575a68fa
    Exception code: 0xc0000005
    Fault offset: 0x0000cf49
    Faulting process id: 0x34a4

     

    Thanks

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