ThermalMike

Grats to the winners!

Our latest video on the Poseidon ZX will get you up to speed on the latest features and gaming goodies that come with this amazing keyboard! Buy Now - http://goo.gl/gFNMZM Learn More - http://goo.gl/3T7eKJ

Hello, Welcome to the forums! You can contact our support team here - http://my.ttesports.com/csTech.aspx This will start the eRMA process for you.

Hello, Just wanted to check in with you. Hope you got it figured out. Let us know if you need anything else! Happy Friday!

Hello, Welcome to the forums! Have you tried binding the key to a basic windows function like "Double Click or Enter" to verify it is working? Set the button up as a basic key and test it in windows to see what you get. Let us know! Thank you

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Been using AIO for years, looking to jump to a custom loop soon

Love my Theron Battle Edition!

https://store.thermaltakeusa.com

Let us know once you get a chance to test the file how everything is working. Big thanks to Jeff for the support!

There is only the one firmware update tool I am aware. Have you installed the Lift off tool? Try making some adjustments and see if it helps. I will check with our team as well, just looking for a quick fix for you to avoid RMA to resolve. Keep us posted if you find out anything else. I do not have the factory firmware on hand unfortunately.

Hyperkilljoy, Welcome to the forums! Have you tried re-flashing the firmware on your Theron mouse? Make sure you get the correct file for the specific model you have. If you need any additional help, let us know what model you purchase and we can check it out. You can also drop an email to our support - ttsupport@thermaltakeusa.com

Tekwizrd, You can contact us to setup a cable replacement directly - USA Support team - ttsupport@thermaltakeusa.com directly for support or contact by phone 800.988.1088 (M-F 9AM - 5:30PM PDT) -Mike

Hear the difference between the Blue and Brown switch models as well as all the features in our Poseidon Z MGK overview video:

Tekwizrd, Contact our support now and we can send you a replacement cable We are open right now for about another hour or just give us a call tomorrow. -Mike

Hey CareFactorOver9000, welcome to the Tt community! We might see the 8 series cards a little sooner and could also see more versions available than just the flagship GTX they always do. Check this out - http://goo.gl/vq1T80 NVIDIA is pretty good with a release around OCT/NOV-ish.. My SLI GTX 770's are sitting pretty good with what I am playing for the moment

Tekwizrd, Thanks for the reply back. I apologize if I did not perform enough information, please disconnect the drive completely and test each one sepreately. If one is working and the other is not, try the same cable on the working unit, still no go, suggest you RMA it. Also, if you have any questions, give us a call and we can troubleshoot this with you to see if there is anything else we can do.

Hey Merm, Thanks for joining the Tt forums! I just downloaded the latest version of the "Lift off control tool" from our website. It is working here on my work system. You can get it here Also wanted to point out in your picture, your mouse does not look like the infared model. The infared version has red accents on it where yours looks like the Standard Theron mouse: Standard: http://www.ttesports.com/files/Product_title/2013070211024121-20.jpg Infrared: http://www.ttesports.com/files/Product_title/2013031913073676-18.jpg

Tried several over the years, my new love is Tt Certified Brown Switches on the Poseidon Z. Brown is not clickly like the Blue switch model so it is really up to the user on what they perfer. I did a overview video on the Poseidon Z (Blue/Brown) a while back, if you want to hear the difference before you buy, you gotta check this out!

Hello and welcome to the Tt forums! Have you tested each docking station seperately? Would like to verify that each one is working properly by itself first. This could be related to an IRQ conflict or other issue with multiple docking stations installed at one time. Also, for the support link, can you please link me to support page you are referning to with the broken link and we can make sure to get any issues resolved. You can email our USA Support team - ttsupport@thermaltakeusa.com directly for support or contact by phone 800.988.1088 Thanks!

Hello OCsigns, Welcome to the forums first off! Please contact our support as it will be easier to walk you through troubleshooting the issue as there could be a couple different factors. Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (PST)

Welcome! Does another mic device work in the same ports? Check to make sure the MIC is not set to Mute to clear out the obvious stuff. Check the sound properties under the recording tab and see if the mic shows up. Check the header connection on the case and make sure it is connected too. Here to help, let us know some more details and we can get this resolved for you. -MIke