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ThermalMike

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Posts posted by ThermalMike

  1. Hi,

    First off, when you get the alert message, make sure to click ok to close it.

    Then, there is likely a port empty, which the software will alert you that nothing is detected.

    Click that blue circle on that port in the software to turn it red (Disabled) if nothing is on that port and the software will stop alerting you about it.

    As for the changes and saving, make sure each controller is on the right profile, they can all be different as well.

    Check your connections too.

     

  2. On 7/28/2018 at 1:34 AM, Moonlight said:

    Hi,

    I have 8 Riing Plus 12 LED RGB Radiator Fan TT Premium Edition - https://www.thermaltake.com.au/Cooler/Case_Fan_/Riing/C_00003056/Riing_Plus_12_RGB_Radiator_Fan_TT_Premium_Edition_5_Fan_Pack_/design.htm - Link for my fan so there can be no confusion.

    With the new update to the TT RGB PLUS Software V 1.2.0 released on 2018/07/16 I seem be having an issue that is quite irritating. Before anyone says this isn't the correct software which I've been told, this is the software listed on the support page for my product.

    Firstly now with the new software if it isn't running as a background task the lights on the fan don't work. I never used to have the program open displaying in the taskbar to have the lights working but now if it isn't a background task the lights don't work anymore. I'm guessing this is just a new implementation by Thermaltake which I can live with but is annoying since I didn't need it as a background task before.

    Secondly now when my PC goes to sleep the lights on my fans stop working. When i wake up my PC the lights continue to stop working and I have to manually close the software from the task tray and reopen it manually for the lights to kick in again. Does this happen to anyone else with the new software? I have tried reinstalling it with no luck and I have no access to previous versions to test them out. I emailed Thermaltake to ask them for access to previous versions and they said they couldn't provide me access to it. If anyone could provide any word on this issue on how to fix or if they are getting it also would be appreciated.

    Thanks

    Hello,

    Can you help to email me and include the email reply from our support telling you we cannot provide the software for troubleshooting?

    Email: mike.fierheller@thermaltakeusa.com

    Here is 1.1.7 to help troubleshoot - https://www.dropbox.com/s/ry5m6sa35slpho1/TT_RGB_Plus_Setup_1.1.7_x86.zip?dl=0

    Version 1.2.0 is the latest and we have an update coming next week.

    Yes the software is now required to run in the background in order to give you the new functions like all the other applications. New modes required windows activation, so we had to move to this.

    In order to "go back" to this, you would need 1.1.6, where this was changed in 1.1.7 - https://www.dropbox.com/s/46qr5spxpddpx9s/TT_RGB_Plus_Setup_1.1.6_x86.zip?dl=0

    For the sleep issue, this is what happens, the voltage drops and connectivity is lost, happens with lots of software like this today. Yes you would have to reload the software to get it to come back up, going back to 1.1.6 will remove this, but you will loose out on the updates/features in the new software.

    Again to mention, I apologize for how out support replied, I have posted software links all over this forum, please send me that email when you have time

     

  3. Hi,

    Every case collects dust, but the View 31 does have nice filters included, especially for the Bottom/Front and Top of the chassis. They also come off pretty easy for cleaning too.

    You do not want a really fine mesh in the front, it has to be just right to get enough airflow for the most part.

    With you in this type of environment, you might want to add more filtration or an enclosure or something, you will have this issue with just about every case on the market without customizing it for your personal situation just to mention.

    Also, if you plan to add a lot of fans in here and have good airflow, dust will be there, no filter will make it perfect, but the View 31 does have a good amount if you want to go with it.

  4. Hello,

    Try swapping the USB header cable to the other USB header and see if it does the same thing?

    What version of the TT RGB Plus software are you currently using?

    Is this a new system build? Was it working before and now started with the issue or had issue from beginning? - could be bad controller, I see you are in USA, please feel free to contact us today, lets discuss and if needed, will ship you a replacement controller to try.

    https://thermaltakeusa.zendesk.com/hc/en-us

  5. Hello,

    Thanks for the feedback, if you go back to say 1.1.8 or 7 for example, does the issue still show up now after moving to 1.2.0?

    System specs would be very helpful.

    If you clear the error, close the software and reopen it without a reboot, does the error show up every time still?

    Have you tried a complete uninstall and redownload/install again to see if this fixes the issue?

    Check all your connections, make sure something is not like "half-way" connected throwing this error, especially with you saying it just pops up again after clearing then in a game it just randomly pops up again? Something is not right, have not seen it pop up multiple times like that.

    Will pass the feedback to our dev team to try and recreate, if anyone else having similar issues, please help out and let us know.

  6. Hi,

    Did you set the dip switch to like #2? both controllers cant be on #1 or it wont show up.

    About the daisy chain stuff, you can use either of the 2 connections from the USB header Y cable and anything after that will use the link cable.

    You can plug in #1 controller to the cable from the USB header on the motherboard and then link with the daisy chain cable for #2 as well.

    Either or dont matter, all that does matter is the dip switch to assign the controller #1-16

  7. Thanks Kewlmunky for the support!

    The fans have a warning system build in, if nothing plugged into a port on the controller, it will alert you.

    Disabling that port in the software will take it away and the controller icon will change from Red to Blue.

    As for the controller assignment, suggest to change it to #1, but having it on 2-16 does not matter which.

  8. Hi,

    Very cool, would like to know how you did this, I want it too!

    We have talked about Skin options already, takes time and look forward to it.

    Main thing I want to talk is about the VEGA issues, I have a beta Software for you to try, this goes for anyone else too (No favorites :P )

    I am not going to post it here, but you can contact me by email and I can send you the file:

    mike.fierheller@thermaltakeusa.com

     

  9. 6 hours ago, martinezx said:

    Hello . I talked with Adrian Volker some time ago - he talked about new controlers. So what can i do with my problems ?

    I have 15 x  RGB TT 14 fans   connected to 5 controlers on ASUS Rampage 6 APEX in case TT Core W100.

    I installed newest version  and now is only see 2 controlers.  PWM not working in any version i had. BTW why when PWM is selected i can slide Silent to Performance ? If this is PWM ?

    ---

    So my ask is :

    1. Is this a way to PWM working ?

    2. Maybe i need to change controlers ? How can i do this ?  Can my RGB TT fans works with ASUS Aura too ?

    I wish one or two controlers for my 15 fans working with ASUS for example to use PWM - is this possible ?

    Hi, When PWM is on, it will do the normal PWM stuff, the blue slider is where you can set the Maximum Fan speed to peak at. For example, if you want PWM, but you dont want your fans to go 100% when needed, you can reduce this. Yes the curve is currently hardcoded, but we are looking to have more options in the future.

    Personally I dont do PWM anymore, I just run @70% all the time for consistent airflow as I dont like the ramp up/down speed sounds all the time.

    Its just another option and we have more stuff in the works as well.

    If you have the Riing Plus fans that are 5V, we sell a TT SYNC Controller that will connect the 5V LED header on the motherboard, but your MB has to have it first I dont think your board does.

    For the Controllers not working, that is weird, try power cycling them by removing the 4-pin from the controller with the system on and once you reconnect, check to see if they show up. The software update could have failed, uninstall everything and manually delete the folder and do a fresh install.

  10. 10 minutes ago, NCarr said:

    I don' think i'm going to be able to RMA the controller.  This computer was built for me by ibuypower so I don't have the original box the cooler came with or a receipt.  I have an invoice for the computer that's it.  

    As for all the other things, updates and microsoft redist, It's all up to date.  I don't know what "tape note" is.  I'm gonna open up the back and see if I can't unplug the wire back there.

    Hi,

    Thanks for the information, this is interesting since this was a full built system, not just the part you purchased separately.

    iBUY should be able to help you with a replacement controller to resolve, your invoice for the system purchase would also work for Thermaltake side for extended warranty just to mention. If you just got this and have had this issue since day 1, I would consult iBUY first, but you are happy to contact us as well.

    For our side, we can help with a controller replacement to have you swap it out if you want to do that.

    iBUY should be able to help you out with it, good team over there.

    "Take Note" sorry for the typo, i have discussed with a lot of people about the C++ software that needs to be installed, there is other ones as well in there you should have installed for general use with Windows update.

  11. 2 hours ago, NCarr said:

    ROG Maximus X Formula

    8700k with this Floe riing 240mm 

    G.skill trident Z 3000mhz 16gb

    1080 FTW2 

    1000watt evga GQ


    I only have one controller.  I read power cycling the controller while the pc is on fixes the problem but the 4pin molex power cable is impossible to remove in the confined space of my case and there's no slack on the other wires to pull it out a bit.  

    Hi,

    If it makes it easier for troubleshooting, just unplug the 4 pin from the controller instead of the molex.

    I would also suggest to make sure you have all the windows updates, get the latest software version and/or completely remove the current and reinstall new.

    MAKE SURE the Microsoft Visual C++ Redistributable is correct, you have the right one installed.

    Take note, if you have it, it will error on install, this file cannot be overwritten, you have to manually uninstall it and reinstall. A lot of us manufactures use this for these programs, without it the software will not function.

    The controller could just be bad, it happens, contact our support, will help with swapping it out to see.

    https://thermaltakeusa.zendesk.com/hc/en-us

  12. 10 hours ago, Whygvse said:

    So looking through this forum I am having the exact same problem. I hope they respond sooner than 3 weeks or I may have to go the same route. What a shame, I love the cooling ability of the TT AIO i bought. But like I mentioned in my post I bought this specific one for 2 reasons, cooling and those amazing looking RGB lights.

    Hi,

    Sorry you are having an issue, more details would have helped me give you some suggestions, but that is no problem, we have support to assist.

    Contact our USA support - https://thermaltakeusa.zendesk.com/hc/en-us

    I see people contacting our other regions for support and ask why it takes so long, so make sure if you are in the USA, to contact us via our USA support.

    You can also call us today! Check the link for details!

  13. 16 hours ago, Bozkurt said:

    Thank You.

    Are there any plans to return this feature in future updates? "whole 15 seconds" may be a short time for you, but I REALLY hate RNG effects never use rainbowy stuff on my builds. Perhaps I'm in the minority, but I do not like having my PC look like its puking rainbows during boot.

     

    Edit: Where can I download 1.1.6??

    Here you go:

    https://www.dropbox.com/s/46qr5spxpddpx9s/TT_RGB_Plus_Setup_1.1.6_x86.zip?dl=0

  14. 4 hours ago, Avenger86 said:

    Sorry, you're right! But see that video and look to the speed of colours changing:

     

    Hi,

    Thanks for the feedback, question for you...

    Should it be faster or slower? Right now when I compare Aurora mode with say what ASUS Aura mode has similar it is around the same speed.

    We work with ASUS a lot on the sync controller and stuff so we wanted it to match with the MB LED stuff too.

    Appreciate any feedback!

  15. 2 hours ago, Youssef said:

    every fan have 4 cable for RGB and 4 cable for BMW ..
    i only want to disconnect the 4 cable BMW from controller and connect it to motherboard ...
    because BMW does not work properly as you see in the photo if i choes Pure plus but if i choes Riing Plus its work ... but my fan is Pure plus..
    and also i need to Customize BMW ..
    i found another solution  but i did not know if it ok or not if i chose lumi plus rather than  Pure plus  so i can Override the  error message 

    I don't get what you want to do and I especially do not suggest you cut any wires to try to anything you want to do yourself as a rep from Thermaltake if you know what I mean.

    The Pure Plus should work as intended, if you have a problem, please provide some details a little clearer for us (me) to understand.

    Good luck!

  16. 2 hours ago, Bozkurt said:

    That seems like an awfully odd setting to omit from ANY mode.

     

    Why limit the speed/brightness of an LED when the software should be capable of allowing these to be altered to a user's preference.

     

    Also, I have a question with regards to the Riing controller. Is there a way currently, or one planned in the near future to save a profile to the controller. I.E. I do not like seeing the "look at me, I'm a princess" mode everytime I boot up my pc.

     

    Thanks

    In order to get the LED on boot to have the value stored, you have to go back to older version, 1.1.6 it will save the setting to the controller for that whole 15 seconds you are concerned about.

    We had to make the change in order to have the new modes we added as it requires windows and that was what had to happen.

  17. 1 hour ago, Youssef said:

    I want to connect the fans direct to  the motherboard  ... because the  BWM in the controller is  very limited and does not work properly ..
    i try to do that but The problem was when i disconnect the fans from the controller. The error message did not let me to work.
    i want to disabel these message without i loss the rgb control..
    thank you 

    Hi, You cannot connect any Riing Plus fan to your MB, do not do this, there is way more involved and I do not want you to damage your components.

    You have to use our controller if you want the fans to function

    Why do you want to connect the fans to your motherboard in the first place???

     

  18. Hi,

    Cant see video, but would suggest to check the fans and make sure nothing is in the way of the fans like a cable or something that is rubbing against them.

    Is it coming from the pump? Might be a air pocket in there still from shipment, try rotate your case around with the system off and tap on the pump with your finger.

    If it goes away after this that all it prob was... if it stays you might want to see if it goes away after 1-2 days or just swap it out as something could be wrong.

  19. 4 hours ago, Bozkurt said:

    I think it would be great if there was a speed setting, as much s the presets do a good job of adjusting the rotation speed i would like to be able to further reduce it than the preset minimum.

     

    What are the plan for the types of settings we would be able to adjust.

     

    I would like to be able to create very detailed profiles instead of the simple ones that we are currently able to create. An example would be a combination of Temperature and Wave. (When the pc is cool (40) the wave would be moving at a slow speed(preferably I can adjust this, instead of just having a preset) as the temperature increases so would the speed of the wave (perhaps even change the color).

     

    The sofware itself is very buggy, a lot of the times brightness setting does not work. Buggy software truly ruins a good product.

    Hi,

    This would be a completely new mode or a overhaul to the Thermal Mode ultimately.  - Noted for feedback.

    We have found some modes do not have brightness control, if you can reference the modes you have issues with this feature, please let me know your feedback!

  20. On 7/25/2018 at 10:49 AM, Avenger86 said:

    In aurora mode i can't change speed

    Hi, Aurora mode does not offer a Speed option for the LED animation.

    Some modes are fixed, Black Hole and Shooting Star are others just to mention.

    I will note the feedback to see about adding options in with a future update, thanks for the feedback!

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