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Denny

Moderator Thermaltake
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Everything posted by Denny

  1. Denny

    spm software

    i just tried the download link from the product web page in global language. the link works fine. Could you try the download link below? http://www.thermaltake.com/DPSGApp2download.aspx?type=dpsgapp2
  2. is your system running any monitoring tools, like ASUS monitoring software? i am thinking if the monitoring softwares running in your system crash the PC app. so could you please disable or turn off the monitoring software and open the PC app again?
  3. The W0423 does not have the 6+2 pin connector. can you please check if the info of 6+2 pin connector is on the back of the color box?
  4. Could you please provide the spec information? The recommendation for the power supply should be based on what is the spec of your system.
  5. The new feature - PC Off Remote Control & Warning Alert - offers two way control allowing users to turn off the system if the PSU operates abnormally. For those who has already bought the SPM supported PSU, your PSUs are also free to upgrade the new feature. The latest Toughpower DPS G RGB Titanium&Gold series also support the new feature Download the Toughpower DPS G RGB Series guide to learn more How the PC Off Remote Control works? How to use and upgrade the new feature? Step1. Download and install the DPS G PC App (V2.3.2 or above) Step2. Download or upgrade the Mobile App on Apple Store or Google Play Step3. Turn off/Restart the system by using the mobile devices or the website remotely and properly Check out if your PSU support the PC Off Remote Control & Schedule Shutdown
  6. we are still working hard on improving the PC App. The next update will include the CPU and VGA hardware info and be released soon.
  7. Hi, is your power supply a Toughpower DPS G 1050W Gold or Platinum? could you contact our customer service? the email address is cs2@thermaltake.com we will arrange a new USB cable to you
  8. The upload error has been solved with the latest PC App, which is already available on the product page. please download the PC app on the following link: http://www.thermaltake.com/DPSGApp2download.aspx?type=dpsgapp2
  9. The PC App might not support your motherboard so the PC App cannot read the data on your motherboard. We will update the PC App as soon as we could. If any new version of PC App is released, the announcement will be made on the forum and facebook.
  10. To solve the issue, please try deleting the folder named "tt" under the path C:\Users\user\AppData\Roaming\ and reinstalling the PC App. You will be able to upload the data to cloud and check the value of CPU wattage.
  11. Hi, Did you open the following link with Internet Explorer? Because if you install the flash player with other browsers, the Flash might be installed as a Plug in and only works for the browser. https://get.adobe.com/flashplayer/?fpchrome If you successfully install the Flash Player in your system, you will see the icon of Flash Player under control panel (see the photo below) if you still have difficulties to open the PC app, please feel free to ask and upload the screen capture.
  12. Hi, The Adobe Flash Player installation might not run properly. I would like to ask you to install the Flash player manually. You could open the following link with the Internet Explorer browser to complete the installation: https://get.adobe.co...layer/?fpchrome The flash player you installed might be concerned as a plug-in for browser, not for the system. so the DPS G software detects no Flash Player installed in your system. After the Flash Player is installed manually, the software should be working.
  13. Hi, The Adobe Flash Player installation might not run properly. I would like to ask you to install the Flash player manually. You could open the following link with the Internet Explorer browser to complete the installation: https://get.adobe.com/flashplayer/?fpchrome The flash player you installed might be concerned as a plug-in for browser, not for the system. so the DPS G software detects no Flash Player installed in your system. After the Flash Player is installed manually, the software should be working.
  14. It depends on what would you like to do with the power switch. Most of users usually keep the power switch on and just turn off the computer
  15. Hi Alan, the power switch will be like the photo below The 110V/230V switch will be something like this hope these photos will help you
  16. Thermaltake always keeps improving the SPM platform for the smart power owners. We have made some improvements and added the valuable features on the platform. To check out what is new on the SPM DPS G PC App Download V2.2.16 DPS G Mobile App Apple Store Google Play Cloud Management PC -RGB Fan The Riing RGB LED can be controlled in 3 modes 1.Single color 2.RGB 256 color (Color rotation) 3.LED OFF Guided tour video Voltage Warning Alert The PSU protection has been improved. Once the PSU detects the abnormal activity in output voltage, the the warning notification will be shown on DPS G PC App and send the warning notification to DPS G Mobile app and email in order to avoid the damages form the unstable voltage level. Guided tour video Energy Saving Plan Users could simply save the money from wasting the energy by setting the goal of how much kWh they are going to consume within a specific period, 1 month, 2 month, or 3 month. Users could also decide whether to receive the notification via email and mobile app in order to successfully achieve the goal of saving more money and energy. Guided Tour Video
  17. The USB connect failure is due to the compatibility of Window 8.1 and windows 10. We have reported Microsoft to fix the issue. Hopefully the Windows Update will come out soon to fix this issue. Before that, we suggest you to re-plug the USB cable so the software could work normally.
  18. The reason of why the app runs white window is because the Adobe Flash Player has a bug. If your PC is running Windows 7 or older version, you can simply update the Adobe Flash Player into V 2.0.0.270 by clicking the following link through Internet Explorer browser. https://get.adobe.com/flashplayer/ If your PC is running Windows 8 or 10, you could just update the Window Update Pack and the Flash Player will be automatically updated.
  19. Regarding to the Adobe forum, the Adobe Flash Player 2.0.0.267 has some issues that cause the white screen. https://forums.adobe.com/thread/2052541 They have just released 2.0.0.270 for Windows 7 or older to fix the issue. Because the Adobe Flash Player is built in Windows 8 and 10, the issue will be fixed when windows system updates the Flash Player.
  20. The following step might help you solve the problem 1. completely remove the DPS G PC App 2. reboot your computer and log in your administration account 3. Download the newest version of the DPS G PC App on thermaltake and reinstall the App the efficiency stays in 0% is unusual. After you reinstall the app by the steps above, the efficiency might work perfectly
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