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Denny

Moderator Thermaltake
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Everything posted by Denny

  1. hi Mike, The PSU has built in microcontroller unit that can collect the power supply status, including output voltage, output current, fan speed, and so on. basically, the readings of power supply status are available because of the unit. on the other hand, the CPU and VGA card information can be read only if motherboard and VGA cards provide such the information. but sometimes it will support the CPU & VGA monitoring after updating the software.
  2. hi Mike, due to the different design upon mother board and VGA cards, some of the CPU and VGA readings might not be available. we will keep updating the software to support as many mother boards and VGA cards as possible.
  3. Hi Mike, Are you saying the DPS G PC App was working before you updated Windows? regarding to the error code you provided, the C++ package is not completely installed. Can you uninstall the C++ Redistributable package and reinstall that again? and make sure you install the the file "vc_redist.x86.exe"
  4. Hi Mike, can you provide the specification of your system (before and after upgrade)? and it seems like the Visual C++ Redistributable needs to upgrade to latest version. https://www.microsoft.com/en-US/download/details.aspx?id=48145 please let me know if the problem is solved after upgrading C++ package.
  5. hi, Unfortunately, we current do not have the plans to offer development kit. we will take your suggestion to our team to see if we can offer it in the future.
  6. Hi, Please connect the USB cable to the internal USB port on motherboard. check the photo below: (please note that make sure the USB header is in right direction)
  7. Hi, based on the given spec, the total power consumption of your build is about 300W. (not sure if you have install any other devices) then 500W or above power supply will be a good fit.
  8. Hi, can you provide the model name of your motherboard? so i can specifically point out the internal USB port to you.
  9. hi, Can you check if you power supply is connected with motherboard via usb cable?
  10. hi, May I ask what PSU model do you have? Toughpower DPS G RGB 750W Gold or Toughpower Grand RGB 750W Gold?
  11. hi, you can short the PS-ON(green wire) and ground (black wire) with paper clip to check if the power supply operates normally. please make sure the power is not connected to any other devices when turning on the power. here is the ATX 24 pinout for your reference:
  12. Hi, I would recommend to send the psu unit and all the cables to RMA because the issue might be caused by the cables. however, you can still directly contact our customer service to see if you would like to return only the unit or everything including the cables. I am not sure where you are located. here is the contact for customer service in USA: USA Support email: ttsupport@thermaltakeusa.com USA Technical Support: 800-988-1088 Monday to Friday 9:00AM to 5:30PM (P.S.T) please let me know if you need the customer service contact in any other region.
  13. can you please try connecting the PSU to rear USB port with a mini USB cable?
  14. With Core P5, you can actually install the power supply vertically and show off the fan without using extension cables. see the photo below:
  15. Hi, Unfortunately, the RGB setting is not saved in the power supply itself, but the software should be able to remember the setting every time you turn on your PC. That means every time the DPS G PC app is loaded while turning on the PC, the RGB lighting should be turned into the color you have set previously.
  16. Hi, I am not sure if you installed the latest version that does not require Adobe Flash anymore. here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global
  17. Hi, Does the power supply directly connect to the motherboard without using USB extension? Can you also try to connect the power supply to rear USB ports with regular mini USB cable?
  18. Hi, I would recommend to contact with your retailer to ask for the 4 pin molex cable because all the cables should be included in the PSU package.
  19. Hi, The Commander FT fan controller require a four pin molex, which should be included in the power supply package. Can you check your cable package again? or can you provide detailed information about your PSU, such as the model name and part number?
  20. Hi, Can you please upgrade to the latest version,V 2.4.3333? here is the download link: http://www.thermaltake.com/dpsappdownload.aspx?type=dpsgapp&lang=global please let me know if you still have troubles in the installation.
  21. Hi, Can you directly send the RMA request to info@thermaltake.com? they will help you to arrange the replacement. please feel free to let me know if you have troubles in the RMA process.
  22. Hi, May I ask where you live? I would like to help you go through the RMA process.
  23. hi, The 5v rail might be out of 3% range while the 12v rail (vga card) is under stress loading. However, i will need to check the power supply's record to confirm if this is the case. Could you please send me the record of power supply's status? the record can be exported in the PC App.
  24. Hi, The threshold for voltage warning alert is +/- 3%, where Intel has the voltage regulation standard of +/- 5%. It means our warning alert is more sensitive and reminds that the power supply might be pushed too hard while mining. If the power supply is running under heavy loading for long run, the life expectancy of the power supply will be short.
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