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Denny

Moderator Thermaltake
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Denny last won the day on June 29 2017

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  1. Denny
    Denny changed their profile photo
  2. Denny
    hi Mike, The PSU has built in microcontroller unit that can collect the power supply status, including output voltage, output current, fan speed, and so on. basically, the readings of power supply status are available because of the unit. on the other hand, the CPU and VGA card information can be read only if motherboard and VGA cards provide such the information. but sometimes it will support the CPU & VGA monitoring after updating the software.
  3. Denny
    hi Mike, due to the different design upon mother board and VGA cards, some of the CPU and VGA readings might not be available. we will keep updating the software to support as many mother boards and VGA cards as possible.
  4. Denny
    Hi Mike, Are you saying the DPS G PC App was working before you updated Windows? regarding to the error code you provided, the C++ package is not completely installed. Can you uninstall the C++ Redistributable package and reinstall that again? and make sure you install the the file "vc_redist.x86.exe"
  5. Denny
    Hi Mike, can you provide the specification of your system (before and after upgrade)? and it seems like the Visual C++ Redistributable needs to upgrade to latest version. https://www.microsoft.com/en-US/download/details.aspx?id=48145 please let me know if the problem is solved after upgrading C++ package.
  6. Denny
    hi, Unfortunately, we current do not have the plans to offer development kit. we will take your suggestion to our team to see if we can offer it in the future.
  7. Denny
    Hi, Please connect the USB cable to the internal USB port on motherboard. check the photo below: (please note that make sure the USB header is in right direction)
  8. Denny
    Hi, based on the given spec, the total power consumption of your build is about 300W. (not sure if you have install any other devices) then 500W or above power supply will be a good fit.
  9. Denny
    Hi, can you provide the model name of your motherboard? so i can specifically point out the internal USB port to you.
  10. Denny
    hi, Can you check if you power supply is connected with motherboard via usb cable?
  11. Denny
    hi, May I ask what PSU model do you have? Toughpower DPS G RGB 750W Gold or Toughpower Grand RGB 750W Gold?
  12.    Denny reacted to a post in a topic: DPS G RGB 750w App INIT FAILED?
  13. Denny
    Hi, Can you try running the installation as administrator?
  14. Denny
    hi, you can short the PS-ON(green wire) and ground (black wire) with paper clip to check if the power supply operates normally. please make sure the power is not connected to any other devices when turning on the power. here is the ATX 24 pinout for your reference:
  15. Denny
    Hi, I would recommend to send the psu unit and all the cables to RMA because the issue might be caused by the cables. however, you can still directly contact our customer service to see if you would like to return only the unit or everything including the cables. I am not sure where you are located. here is the contact for customer service in USA: USA Support email: ttsupport@thermaltakeusa.com USA Technical Support: 800-988-1088 Monday to Friday 9:00AM to 5:30PM (P.S.T) please let me know if you need the customer service contact in any other region.
  16. Denny
    can you please try connecting the PSU to rear USB port with a mini USB cable?
  17.    daniel_de reacted to a post in a topic: Toughpower DPS G RGB with Core P5
  18. Denny
    With Core P5, you can actually install the power supply vertically and show off the fan without using extension cables. see the photo below:
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