Moviemakergr

I received the new cable and all seem to operate normally, thanks Thermaltake for direct support. !

**ATTN Users with Thermaltake Riser Cables**

**UPDATED 5/3/2017**

If you are experiencing issues with your Thermaltake Riser Cable product, please help to contact our support for warranty replacement options.

Email Contacts:

USA/Canada/South America:
support@thermaltakeusa.zendesk.com

International Global Customers:
info@thermaltake.com

Subject: Thermaltake Riser Cable Request

What we need:
1. Motherboard Make/Model
2. GPU Make/Model
3. Your invoice/receipt
4. Brief description on the issues you are having
5. Your shipping address
6. Your Name
7. Phone Number (For shipping purposes)

Once your email has been received, please allow 1-3 business days for processing.
Due to region availability, some requests may be delayed.
 

so I solved my problem . But not without difficulty, I bought a cable ( paid 44 euros   but certified Gen 3.0) and it finally works correctly , the card works well at 16x gen3.0 ...
It's a shame to have to spend 44 euros for me  to fully enjoy the P5 core ...

Hello

same problem for me, it does not work on a 16x 3.0 port ...

Thermaltake has changed my cable , but the problem is the same with the new cable ...

it only works on a 2.0 port x1 ...

well on my graphics card works fine when it is connected directly to a 16x 3.0 port ...

it is really damaging , because the Core P5 loses much of its charm to have to use the graphics card without riser ...

FYI , I have a GTX980ti , and I tested the riser in two different motherboards, a R5E and a X99 -PRO ...

Hello everyone,
 
We are currently evaluating the concerns with the Core P5 riser cable.
 
We have done internal testing with high end NVIDIA GPU like 980TI and Titan cards working in our test lab.
 
We are dedicated to supporting our customers that purchased the Core P5.
 
Please stay tuned as we are working out a solution for you very soon.

I do a great impression both known big company to have no interest in our problem is not small.
I have sent and email too on customer service for RMA and I did not get any answer yet. 
 
UpDate > I just received a email from the technical department to send cable for control and replacement, and thank you for this ..

I have a problem whit mine it didnt work on my pcie3 slot just work on my pcie2 slot
dit someone have the same problem?

Hello
 
i ve just bought a core p5 a month ago but only try the pcie extender yesterday 
the cable work fine in my motherbord only if y pug it on my 3rd pcie slot which is on pcie2 the video card work on pcie3 slot but wont word whit the extender cable
 
i just want to know if the cable is pcie3 compatible or ist defect
 
thanks for all