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So, about 3 weeks ago, my CRONOS White headset had begun flaking out, with the cable that lights up the headset, causing static through the headset itself. I unplugged the USB cable, and went on, without lights. Then about 2 weeks ago, the headset's main audio began faulting. I have to hold the cable at a perfect 45 degree angle for any sound to come through. I decided to contact support. The RMA support page says to expect a response within 24 hours. I submitted this ticket around 10 days ago. I sent a follow up RMA 3 days ago, still nothing. I've had to contact support in the past, for the exactly same issue, on my old CRONOS Black headset. In the past, they responded within 10 hours, and had worked together to fix my issue, and I am incredibly satisfied with that interaction. This time however, I seem to be in the dark. Any suggestions on what to do? Thanks in advance. Edit: I've owned this headset for around a year, and my Black headset, i bought around 3 years ago.
Hello! Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective. USA Support and Warranty Claims: http://bit.ly/2qWUJMH USA Technical Support: 800.988.1088 M-F 9:00AM~5:30PM (P.S.T) Thermaltake USA Provides (2) Methods to process your RMA: Option (1) Select "Advance Service" if you wish to do a "Cross-shipment" - Personal Credit Card Required - Allows Replacement Product to be shipped first - Requires Return of Original Product within 45 Days from Delivery Option (2) Select "Next" to continue with a Standard RMA - Receive RMA number and Shipping Instructions - Ship product to Thermaltake USA (Without Accessories) Please make sure to write your eRMA number clearly on the outside of the package For any questions on this process please contact us first before shipping in any product for warranty.
I purchased this power supply on july 14th but I was only able to test it on August 21st because I had to wait for it to arrive my country so I couldn't return it to Amazon on time. It worked fine for about 2-3 hours when suddenly my PC shutdown itself,I thought I was having electricity problems but the rest of my devices continued working fine. I Tried to power on the system again but nothing happened. I disconnected my GPU and tried to power on again, this time the system start working but after a few moments it shutdown again. I continued disconnecting things until there was only a a fan connected, only then the power supply was able to keep working. This make me believe that I was unlucky enough to end with a defective unit that can't bare to supply even the power required by the CPU. I contacted Thermaltake , and they agreed to RMA the PSU but the RMA process was a waste of time and money. I asked them if the cover the shipping costs and they said that I had to pay the shipping to them but that they will send back the product at no cost to me. I don't live in the US but I made that clear from the beginning and I filled the contact form with the information from my country, that didn't seem to be a problem to them at the time so I decided to send them the PSU. The shipping cost me around 27 dollars but that still was cheaper than buying a new PSU keeping in mind that the would send it back for free. When the PSU arrive to Thermaltake location I didn't receive any notification, I wai a couple of days and then contacted them, I didn't get any answer until a few days later when they told me that there was nothing wrong with the PSU, which is odd because I tested it with 2 different PC but I was willing to trusted them and took it back. The problem was that they weren't willing to honor their word on the free shipment to my country, they told me that they could only offer me free shipping to Florida but if I wanted my PSU to be shipped to my country I have to pay for it. I will buy a new PSU from another company. mozilla.pdf
Greetings, I bought a thermaltake smart 600W and it failed under 3 hourse of use. I've contacted Thermaltake support and they gave me a rma number to send back the PSU. The product arrive to Thermaltake facilites a couple of days ago but I haven't been contacted and I can't check the status of my RMA because this link doen't work: support.thermaltake.com/csErma.aspx?action=track. RMA Number is SA10008, how can I check the status of the rma? Thanks