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Hello! Here is some general information for steps on how to contact our support here in the USA and setup an RMA for your Thermaltake product if you feel it maybe defective. USA Support and Warranty Claims: http://bit.ly/2qWUJMH USA Technical Support: 800.988.1088 M-F 9:00AM~5:30PM (P.S.T) Thermaltake USA Provides (2) Methods to process your RMA: Option (1) Select "Advance Service" if you wish to do a "Cross-shipment" - Personal Credit Card Required - Allows Replacement Product to be shi
I purchased this power supply on july 14th but I was only able to test it on August 21st because I had to wait for it to arrive my country so I couldn't return it to Amazon on time. It worked fine for about 2-3 hours when suddenly my PC shutdown itself,I thought I was having electricity problems but the rest of my devices continued working fine. I Tried to power on the system again but nothing happened. I disconnected my GPU and tried to power on again, this time the system start working but after a few moments it shutdown again. I continued disconnecting things until there was only a a fan c
Greetings, I bought a thermaltake smart 600W and it failed under 3 hourse of use. I've contacted Thermaltake support and they gave me a rma number to send back the PSU. The product arrive to Thermaltake facilites a couple of days ago but I haven't been contacted and I can't check the status of my RMA because this link doen't work: support.thermaltake.com/csErma.aspx?action=track. RMA Number is SA10008, how can I check the status of the rma? Thanks
So, about 3 weeks ago, my CRONOS White headset had begun flaking out, with the cable that lights up the headset, causing static through the headset itself. I unplugged the USB cable, and went on, without lights. Then about 2 weeks ago, the headset's main audio began faulting. I have to hold the cable at a perfect 45 degree angle for any sound to come through. I decided to contact support. The RMA support page says to expect a response within 24 hours. I submitted this ticket around 10 days ago. I sent a follow up RMA 3 days ago, still nothing. I've had to contact support in the past, for the e