Search the Community

Hi, I have a Theron Plus Smart Mouse and I installed the TheronPlus Software and everytime I try to run the program now, I get the following error message: Warning Please plug-in Gaming Device to start the AP configuration! It was working the first time I installed the program. But then I had problems messing with the macros and had to re-install the program. Now this error message pops up whenever I attempt to run the Theron Plus software. I tried uninstalling the software, drivers, restarting, registry cleaning in all sorts of combinations, but none of whatever I tried have seemed to work. Any help would be appreciated, thanks! Any help in resolving this issue would be appreciated! Thanks.

I just received my PC with the following TT HW: 1. Toughliquid Ultra 360 AIO Liquid Cooler 2. Toughpower GF3 850W 80Plus 3. Ceres 500 with LCD Display For my motherboard I have an MSI MPG Z790 Carbon. Can anyone tell me if this should be what should show on my TT Plus 2.0 (please see below image)? If not, any solution how to fix this? Also, can I control the fan speed of my Ceres 500 fans and Liquid Cooler? It is showing as blank. Thanks in advance!

I recently experienced a very specific issue I haven't been able to definitely figure out, even though I remedied it: Long story short, I have two sets of SWAFAN 120mm fans (6 fans total, configured on three ports on the controller, in arrays of 3, 2, and 1). I started getting a Fan Controller Warning pop-up while specifically playing a video game. I looked up that issue and saw that many people get it without a known cause, and nothing was out of place. Everything looked good on the case, I ignored the error. After a day of seeing that error while playing games, and in the middle of a game, I looked over to my computer case where all 6 of the SWAFANs were stopped, yet all of their LEDs were still on-- the LEDs were even still configurable in TT RGB Plus, but their fan speeds all reported as 0 rpm. Resetting and rescanning the controller did nothing to get the fans moving again. When I restarted the computer, the fans STILL were not moving, with the LEDs on-- TT RGB Plus would even load the profile the same. I tested this with 5+ restarts, unplugging the power supply and draining the remaining power, etc, and every time it came up with no fan movement. The Fan Controller Warning also displayed once TT RGB started each time. Since I bought two sets of SWAFANs, I remembered that they both came with fan controllers. Assuming first that this problem was localized to just the SWAFANs (all other fans on the computer including the fans on my Thermaltake TOUGHAIR 510 were fine), I swapped out the controller with the extra one. On reboot, the fans came up just fine and the issue was solved. So if you're having this very specific problem, swapping out the controller is probably the solution. I can assume that I was getting a Fan Controller Warning ahead of this happening because there was something wrong with the original controller, but it's frustrating that these warnings don't actually cite what the actual issue is-- it would be great if that information could be made available? I don't know what the cause of my original issue is other than that the controller was maybe bad. So my question to the forum here: Does anybody know what would cause an issue like this, is this an issue with the SWAFANs specifically that other people have experienced, and would Thermaltake consider making the Fan Controller Warnings actually log what's triggering that popup? Also, can I plug the SWAFANs directly into my motherboard fan headers instead of using the controller? I value fans working more than I value clean cable management. If I could make sure this issue never happens again that would be preferred.

😁hello I have this problem with my pc all time restart one of controller not shows up try to unplug power and reconnect it is show up power supply Thermaltake 850w msi motherboard z390 processor i7 9700 k windows 10 pro