Tt David 38 Posted October 24, 2016 Report Share Posted October 24, 2016 I have tried emailing them and the email doen't work please advise me as to what to do now? Regards, Mike Hi Mike, could you send the email to info@thermaltake.com , cs2@thermaltake.com or http://my.ttesports.com/csWarranty.aspx We've contacted our IT department and will fix the email problem soon. Sorry for your inconvenience. Quote Link to post Share on other sites
andmat1 0 Posted November 2, 2016 Report Share Posted November 2, 2016 I am having the same issue, drivers not working on Windows 10, I am from New Zealand. s/n HTRSODIECBK13RA001059 Quote Link to post Share on other sites
Tt David 38 Posted November 3, 2016 Report Share Posted November 3, 2016 I am having the same issue, drivers not working on Windows 10, I am from New Zealand. s/n HTRSODIECBK13RA001059 Could you please contact our AUSTRALIA branch: Thermaltake Australia and New Zealand Pty Ltd.60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA TEL : +61 (03) 9544 6587 E-MAIL : sales@thermaltake.com.au WWW : http://www.thermaltake.com.au Quote Link to post Share on other sites
HelpNeeded 0 Posted November 20, 2016 Report Share Posted November 20, 2016 Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK. Many thanks, Alex. Quote Link to post Share on other sites
Tt David 38 Posted November 21, 2016 Report Share Posted November 21, 2016 Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK. Many thanks, Alex. Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx or our Germany branch: Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL : info@thermaltake.de Quote Link to post Share on other sites
zoned 0 Posted November 21, 2016 Report Share Posted November 21, 2016 how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10 Quote Link to post Share on other sites
Tt David 38 Posted November 21, 2016 Report Share Posted November 21, 2016 how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10 Hi, where are you from? Quote Link to post Share on other sites
zoned 0 Posted November 21, 2016 Report Share Posted November 21, 2016 im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC Quote Link to post Share on other sites
Tt David 38 Posted November 21, 2016 Report Share Posted November 21, 2016 im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC Please contact our US branch for the customer service: Thermaltake USA Inc.20420 Business Parkway, City of Industry, CA, 91789 USA TEL : +1626-968-9189 SUPPORT : +1800-988-1088 FAX : +1626-968-7659 E-MAIL : sales@thermaltakeusa.com Quote Link to post Share on other sites
HelpNeeded 0 Posted December 10, 2016 Report Share Posted December 10, 2016 Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx or our Germany branch: Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL : info@thermaltake.de Hi, I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas http://my.ttesports.com/csWarranty.aspx didn't have a contact form. After 2 weeks I still haven't received an answer. Please advise. Kind regards, Alex. Quote Link to post Share on other sites
Tt David 38 Posted December 12, 2016 Report Share Posted December 12, 2016 Hi, I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas http://my.ttesports.com/csWarranty.aspx didn't have a contact form. After 2 weeks I still haven't received an answer. Please advise. Kind regards, Alex. Hi Alex, Could you please message your contact information so I can pass it to our customer service center and follow up for you? Quote Link to post Share on other sites
HelpNeeded 0 Posted January 20, 2017 Report Share Posted January 20, 2017 Hi Alex, Could you please message your contact information so I can pass it to our customer service center and follow up for you? Hi David, I have, another 3 weeks and no contact from you guys... Thanks, Alex. Quote Link to post Share on other sites
Tt David 38 Posted January 25, 2017 Report Share Posted January 25, 2017 Hi David, I have, another 3 weeks and no contact from you guys... Thanks, Alex. Hi Alex, very sorry for your inconvenience. I've sent an email to you and will help to solve the problem ASAP, thank you. Quote Link to post Share on other sites
iRasclat 0 Posted January 11, 2019 Report Share Posted January 11, 2019 Hey there. My headset no longer works on the new windows 10 update. I have reinstalled the drivers, I really don't want to downgrade to a previous windows update. Quote Link to post Share on other sites
mhajut 0 Posted February 24, 2020 Report Share Posted February 24, 2020 On 1/8/2015 at 2:54 PM, Guest Tt Paul said: The SHOCK 3D 7.1 will be the first gaming headset on the market to feature the latest in virtualized surround sound technology, offering much more encompassing feel than traditional 5.1 and 7.1 surround sound headset offerings. 4 EQ settings further help fine tune the sound for the best detail retrieval and gaming experience for any game genre. On ear cup controls allow for instant access to volume control, 3D 7.1 surround switch, and EQs. The microphone features an auto mic-mute design when moved up and LED accents round out the overall looks. If you’re Looking for latest continuance shooter game available on mobile, must try garena free fire mod apk unlimited diamonds Quote Link to post Share on other sites
Lucifer656 0 Posted June 24, 2020 Report Share Posted June 24, 2020 Hi, I had already posted my problem here, but I think I did not express well, the headphones work properly on any PC with another system other than Windows 10. My headphones pass by warranty, carried out tests on a PC with Windows 8, everything working normally, but in my pc (I have Windows 10) only works volume control. I'm waiting for some solution wing or help. Thanks Quote Link to post Share on other sites
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