SHOCK 3D 7.1 Owners Club

[Tt David 38]

I have tried emailing them and the email doen't work please advise me as to what to do now?

 

Regards,

Mike

Hi Mike, could you send the email to info@thermaltake.com , cs2@thermaltake.com

 

or http://my.ttesports.com/csWarranty.aspx

 

We've contacted our IT department and will fix the email problem soon. Sorry for your inconvenience.

[andmat1 0]

I am having the same issue, drivers not working on Windows 10, I am from New Zealand.

s/n HTRSODIECBK13RA001059

[Tt David 38]

I am having the same issue, drivers not working on Windows 10, I am from New Zealand.

s/n HTRSODIECBK13RA001059

Could you please contact our AUSTRALIA branch:

 

Thermaltake Australia and New Zealand Pty Ltd.

60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA 

TEL : +61 (03) 9544 6587 

E-MAIL :

sales@thermaltake.com.au 

WWW :

http://www.thermaltake.com.au

[HelpNeeded 0]

Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK.

 

Many thanks,

Alex.

[Tt David 38]

Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK.

 

Many thanks,

Alex.

 

Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

 

or our Germany branch:

 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany 

TEL : +49(0)40/30-85-86-0 

FAX : +49(0)40/30-85-86-89 

E-MAIL :

info@thermaltake.de

[zoned 0]

how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10

[Tt David 38]

how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10

 

Hi, where are you from?

[zoned 0]

im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC

[Tt David 38]

im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC

 

Please contact our US branch for the customer service: 

 

Thermaltake USA Inc.

20420 Business Parkway, City of Industry, CA, 91789 USA

TEL : +1626-968-9189 

SUPPORT : +1800-988-1088 

FAX : +1626-968-7659 

E-MAIL :

sales@thermaltakeusa.com

[HelpNeeded 0]

Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

 

or our Germany branch:

 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany 

TEL : +49(0)40/30-85-86-0 

FAX : +49(0)40/30-85-86-89 

E-MAIL :

info@thermaltake.de

Hi,

 

I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas  http://my.ttesports.com/csWarranty.aspx didn't have a contact form.

 

After 2 weeks I still haven't received an answer. Please advise.

 

Kind regards,

Alex.

[Tt David 38]

Hi,

 

I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas  http://my.ttesports.com/csWarranty.aspx didn't have a contact form.

 

After 2 weeks I still haven't received an answer. Please advise.

 

Kind regards,

Alex.

 

Hi Alex,

 

Could you please message your contact information so I can pass it to our customer service center and follow up for you?

[HelpNeeded 0]

Hi Alex,

 

Could you please message your contact information so I can pass it to our customer service center and follow up for you?

Hi David,

 

I have, another 3 weeks and no contact from you guys...

 

Thanks,

 

Alex.

[Tt David 38]

Hi David,

 

I have, another 3 weeks and no contact from you guys...

 

Thanks,

 

Alex.

 

Hi Alex, very sorry for your inconvenience. I've sent an email to you and will help to solve the problem ASAP, thank you.

[iRasclat 0]

Hey there. My headset no longer works on the new windows 10 update. 

I have reinstalled the drivers, I really don't want to downgrade to a previous windows update. 

[mhajut 0]

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[Lucifer656 0]

Hi, I had already posted my problem here, but I think I did not express well, the headphones work properly on any PC with another system other than Windows 10.

 

My headphones pass by warranty, carried out tests on a PC with Windows 8, everything working normally, but in my pc (I have Windows 10) only works volume control.
 

I'm waiting for some solution wing or help. Thanks