Tt David 38 Report post Posted October 24, 2016 I have tried emailing them and the email doen't work please advise me as to what to do now? Regards, Mike Hi Mike, could you send the email to info@thermaltake.com , cs2@thermaltake.com or http://my.ttesports.com/csWarranty.aspx We've contacted our IT department and will fix the email problem soon. Sorry for your inconvenience. Quote Share this post Link to post Share on other sites
andmat1 0 Report post Posted November 2, 2016 I am having the same issue, drivers not working on Windows 10, I am from New Zealand. s/n HTRSODIECBK13RA001059 Quote Share this post Link to post Share on other sites
Tt David 38 Report post Posted November 3, 2016 I am having the same issue, drivers not working on Windows 10, I am from New Zealand. s/n HTRSODIECBK13RA001059 Could you please contact our AUSTRALIA branch: Thermaltake Australia and New Zealand Pty Ltd.60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA TEL : +61 (03) 9544 6587 E-MAIL : sales@thermaltake.com.au WWW : http://www.thermaltake.com.au Quote Share this post Link to post Share on other sites
HelpNeeded 0 Report post Posted November 20, 2016 Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK. Many thanks, Alex. Quote Share this post Link to post Share on other sites
Tt David 38 Report post Posted November 21, 2016 Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK. Many thanks, Alex. Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx or our Germany branch: Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL : info@thermaltake.de Quote Share this post Link to post Share on other sites
zoned 0 Report post Posted November 21, 2016 how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10 Quote Share this post Link to post Share on other sites
Tt David 38 Report post Posted November 21, 2016 how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10 Hi, where are you from? Quote Share this post Link to post Share on other sites
zoned 0 Report post Posted November 21, 2016 im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC Quote Share this post Link to post Share on other sites
Tt David 38 Report post Posted November 21, 2016 im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC Please contact our US branch for the customer service: Thermaltake USA Inc.20420 Business Parkway, City of Industry, CA, 91789 USA TEL : +1626-968-9189 SUPPORT : +1800-988-1088 FAX : +1626-968-7659 E-MAIL : sales@thermaltakeusa.com Quote Share this post Link to post Share on other sites
HelpNeeded 0 Report post Posted December 10, 2016 Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx or our Germany branch: Thermaltake Germany GmbHOststrasse 26, 22844 Norderstedt, Germany TEL : +49(0)40/30-85-86-0 FAX : +49(0)40/30-85-86-89 E-MAIL : info@thermaltake.de Hi, I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas http://my.ttesports.com/csWarranty.aspx didn't have a contact form. After 2 weeks I still haven't received an answer. Please advise. Kind regards, Alex. Quote Share this post Link to post Share on other sites
Tt David 38 Report post Posted December 12, 2016 Hi, I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas http://my.ttesports.com/csWarranty.aspx didn't have a contact form. After 2 weeks I still haven't received an answer. Please advise. Kind regards, Alex. Hi Alex, Could you please message your contact information so I can pass it to our customer service center and follow up for you? Quote Share this post Link to post Share on other sites
HelpNeeded 0 Report post Posted January 20, 2017 Hi Alex, Could you please message your contact information so I can pass it to our customer service center and follow up for you? Hi David, I have, another 3 weeks and no contact from you guys... Thanks, Alex. Quote Share this post Link to post Share on other sites
Tt David 38 Report post Posted January 25, 2017 Hi David, I have, another 3 weeks and no contact from you guys... Thanks, Alex. Hi Alex, very sorry for your inconvenience. I've sent an email to you and will help to solve the problem ASAP, thank you. Quote Share this post Link to post Share on other sites
iRasclat 0 Report post Posted January 11 Hey there. My headset no longer works on the new windows 10 update. I have reinstalled the drivers, I really don't want to downgrade to a previous windows update. Quote Share this post Link to post Share on other sites