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  • 2 weeks later...
  • 3 weeks later...
Posted

Hi, I'm having the same issue ("Can't find any device"). Serial number is HTRSODIECBK12RA000585 and I'm from the UK.

 

Many thanks,

Alex.

 

Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

 

or our Germany branch:

 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany 

TEL : +49(0)40/30-85-86-0 

FAX : +49(0)40/30-85-86-89 

E-MAIL :

info@thermaltake.de

Posted

how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10

Posted

how would i find the serial # as i have disposed of the packaging months ago... i have been out of town for a few months and when i started the PC today i seem to have the no device found issue even though the volume control appears to work on screen ... oh win 10

 

Hi, where are you from?

Posted

im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC

Posted

im from the US... i have an EF model... found under the ear cup... it is...HT-RSO-DIECBK13EF002099... But, with that said it worked perfectly before i left on my WIN 10 PC

 

Please contact our US branch for the customer service: 

 

Thermaltake USA Inc.

20420 Business Parkway, City of Industry, CA, 91789 USA

TEL : +1626-968-9189 

SUPPORT : +1800-988-1088 

FAX : +1626-968-7659 

E-MAIL :

sales@thermaltakeusa.com

  • 3 weeks later...
Posted

Hi Alex, please contact our customer service here: http://my.ttesports.com/csWarranty.aspx

 

or our Germany branch:

 

Thermaltake Germany GmbH

Oststrasse 26, 22844 Norderstedt, Germany 

TEL : +49(0)40/30-85-86-0 

FAX : +49(0)40/30-85-86-89 

E-MAIL :

info@thermaltake.de

Hi,

 

I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas  http://my.ttesports.com/csWarranty.aspx didn't have a contact form.

 

After 2 weeks I still haven't received an answer. Please advise.

 

Kind regards,

Alex.

Posted

Hi,

 

I have emailed info@thermaltake.de and sent a message via http://my.ttesports.com/ctGeneral.aspxas  http://my.ttesports.com/csWarranty.aspx didn't have a contact form.

 

After 2 weeks I still haven't received an answer. Please advise.

 

Kind regards,

Alex.

 

Hi Alex,

 

Could you please message your contact information so I can pass it to our customer service center and follow up for you?

  • 1 month later...
Posted

Hi Alex,

 

Could you please message your contact information so I can pass it to our customer service center and follow up for you?

Hi David,

 

I have, another 3 weeks and no contact from you guys...

 

Thanks,

 

Alex.

Posted

Hi David,

 

I have, another 3 weeks and no contact from you guys...

 

Thanks,

 

Alex.

 

Hi Alex, very sorry for your inconvenience. I've sent an email to you and will help to solve the problem ASAP, thank you.

  • Tt David changed the title to SHOCK 3D 7.1 Owners Club
  • 1 year later...
  • 1 year later...
Posted
On 1/8/2015 at 2:54 PM, Guest Tt Paul said:

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