Keeks Posted March 29, 2016 Report Posted March 29, 2016 Hi, this issue has already been brought up by a lot of our fans our there and it has already been passed to the appropriate team. The team will look into it accordingly. When will it be fixed? Zagorath 1 Quote
Guest Tt Josh Posted March 30, 2016 Report Posted March 30, 2016 When will it be fixed? We will need to wait for the appropriate team to inform us about the news. For now, game mode will disable the windows key. Quote
Keeks Posted March 31, 2016 Report Posted March 31, 2016 We will need to wait for the appropriate team to inform us about the news. For now, game mode will disable the windows key. This problem was first reported over a year ago you are bullshitting and nothing is coming. Going to return my keyboard after work tomorrow HeyYahBLah 1 Quote
Keeks Posted March 31, 2016 Report Posted March 31, 2016 and id advise everyone else to do the same who has this problem, they have shown they do not care Zagorath and HeyYahBLah 2 Quote
rice lice Posted April 17, 2016 Report Posted April 17, 2016 Well this thread made me sad (Game Mode vs Windows Mode). I got this "gaming keyboard" to use outside of gaming. Would never have thought that such a bad design choice would be made. Macros are not only a gaming thing. Whenever there is "one or the other" usually this can be solved with "Why not both?"... I have a "gaming mouse" that doesn't differentiate if you are in a game. BUT the good news is there are other "gaming keyboards" that don't take such a myopic view on this. Really hope that this gets patched... Quote
Guest Tt Josh Posted April 18, 2016 Report Posted April 18, 2016 Well this thread made me sad (Game Mode vs Windows Mode). I got this "gaming keyboard" to use outside of gaming. Would never have thought that such a bad design choice would be made. Macros are not only a gaming thing. Whenever there is "one or the other" usually this can be solved with "Why not both?"... I have a "gaming mouse" that doesn't differentiate if you are in a game. BUT the good news is there are other "gaming keyboards" that don't take such a myopic view on this. Really hope that this gets patched... Thanks for the feedback. We are currently working to fix the problem for you guys as many of you brought up the same issue, sorry for the inconvenience. We will provide you guys the update when we have more information on that. Quote
MT- Posted April 19, 2016 Report Posted April 19, 2016 I only registered to +1 this. I RMA'd my board thinking the Windows Key was busted, but then had this happen again and figured it couldn't be two boards. This re-enabled the left windows key not working. Thanks for the contrib. I had the same issue when I got this keyboard. The reason this has occurred is the keyboard is in game mode. Apparently, when in game mode, the windows key is disabled. The fix is easy, just put the keyboard back into normal mode. This can be accomplished by holding down the (Fn) button, then pressing the (PrtScr/SysRq) button, just to the right of the F12 button. Now your windows key should be active. Hope this helps. Quote
Guest Tt Josh Posted April 19, 2016 Report Posted April 19, 2016 We are currently working on having windows key enabled while in game mode, we will provide you guys further information when it's ready. Quote
Problem??? Posted April 23, 2016 Report Posted April 23, 2016 So, I tried running the setup, and when you choose the setup folder, it won't let me continue. The setup window gives an error, reading "String ER_Create_Reg was not found in string table." After I click OK on that, another error pops up, reading "ER_Create_Reg" and when I click OK, setup crashes. How do I get around this or fix it? Quote
Guest Tt Josh Posted April 25, 2016 Report Posted April 25, 2016 So, I tried running the setup, and when you choose the setup folder, it won't let me continue. The setup window gives an error, reading "String ER_Create_Reg was not found in string table." After I click OK on that, another error pops up, reading "ER_Create_Reg" and when I click OK, setup crashes. How do I get around this or fix it? Here's the current software: CHALLENGER PRIME GAMING SOFTWARE VERSION 3.0 Quote
0x6A7232 Posted July 23, 2016 Report Posted July 23, 2016 yes in highest setting (100% in the software also) in normal mode is less brighter then in gaming mode (also in highest setting). Is there any problem? should i clame it in rma? Pls help Try Fn+Pause/Break (it changes color) -- when it changes back to your chosen color, it should be in full brightness, at least mine did that. Hope this helps. Quote
sven Posted May 13, 2017 Report Posted May 13, 2017 Already funny .. we now have 5/2017 and still there is no software update!there is at all a team that takes care of it? Quote
jamesabullock Posted June 7, 2017 Report Posted June 7, 2017 Just lost a macro key to be a start key. Thanks ThermalTaketh. Quote
serial Posted July 14, 2017 Report Posted July 14, 2017 Hey Josh, C'mon, what the #### is going on? Its been like 2 #### #### years. Could your dipshit devs open source the code so someone competent can unfuck it please? Really unhappy with you #### blossoms. Quote
Trevascus109 Posted December 22, 2017 Report Posted December 22, 2017 Just click on the web link as well as the download will begin appvnapkdownload which is always updated and also is trustworthy to use. Quote
Zagorath Posted February 12, 2018 Report Posted February 12, 2018 On 4/19/2016 at 11:20 AM, Guest Tt Josh said: We are currently working on having windows key enabled while in game mode, we will provide you guys further information when it's ready. It's been nearly two years since you said this, and at least three since the problem was first noticed. When is this going to get fixed? Besides, having Windows key work in gaming mode isn't what people want. We want macros to work in non-gaming mode. It would also be nice if the software made it clear what's what. Currently the software makes it appear as though there is one gaming mode and three regular modes, but actually it seems to be more like three gaming modes and one regular? Quote
Zagorath Posted February 12, 2018 Report Posted February 12, 2018 On 11/9/2015 at 6:26 PM, Guest Tt Josh said: I don't see we are ignoring users here as we still helping users to escalate every time an user brought up issues like this You, Josh, are not ignoring users. You're not the problem. However, "you" in the broad sense, meaning Thermaltake, are clearly ignoring users. Because this problem has been ongoing for three years now and there is no appreciable work being done to fix it. Quote
EL5009 Posted July 18, 2018 Report Posted July 18, 2018 hi my commander key boardd will not turn on and i want now why Quote
JamesRoger Posted December 19, 2018 Report Posted December 19, 2018 I have an issue wheyre my keyboard is unresponsive but all the lights are working and the the 1 A and other light are flashing rapidly Quote
jarrod vanderweide Posted December 19, 2018 Report Posted December 19, 2018 I have downloaded all the drivers and software but I cannot change any settings on my TT Challenger Edge pro keyboard as the Thermaltake program does not recognize my keyboard - "Please plug in Thermaltake device to get started" I'm currently typing with it so I have no idea what I am meant to do. I have tried everything. Any ideas? Quote
AnarcoCapeta Posted September 13, 2019 Report Posted September 13, 2019 Happy 3rd "Not updating my #### keyboard product and ignoring my consumers" Year Update: No update. Quote
Wriggles167 Posted September 25, 2019 Report Posted September 25, 2019 Hi, I just bought the challenger prime keyboard today and plugged it in and everything works great except for the RGB background colours, only red will show up and when i hit FN + Pause/Break it will go red, then red, then off. If anyone has any ideas on how to fix this that would be greatly appreciated Quote
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