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What do I do if I didn't receive any verification or reset email?

Tt Andy

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What do I do if I didn't receive any verification or reset email?


Can’t find the verification or reset email? Here are some easy ways to help you find it.



1. Search for the email


We send the email from the address "Thermaltake" so you can do a quick search for it in your email search tab. If it’s not located in your inbox, please check your folders. If a spam filter or email rule moved it, you might find it in the Spam, Junk, Trash, Deleted Items, or Archive folders.




2. Are you checking the correct account?


If you're looking for a password reset email, make sure you're checking the correct email inbox. If you're looking for a verification email, please review all the email addresses you have on file, including the one that you're trying to verify.




3. Resend the email


To resend a reset your email, Click on I've forgotten my password then follow the steps to reset your password.




4. Make sure that you are receiving email


If you're not receiving any email, you might need to contact your email service provider for assistance.




5. Contact us for help


Please drop an email to ttcommunity@thermaltake.com with your registered username/email.

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