K2Core Posted March 17, 2015 Report Share Posted March 17, 2015 I bought my Saphira 3 months ago. It's really greate mouse with epic sensor and switches, but i have one problem. In some positions scroll feels loose. It's not totally loose, it's like half milimetr space that scroll can move to left and up, so in fast movement it wiggle, do some noise and you can acutally feel it when you move mouse mid-air. On other steps scroll is rock solid and you don't feel any loose on it when move mid air. The steps don't change it always wiggle on certain spots, so i can scroll forward 3 steps from good position, it will go wiggle, and then go back 3 steps and it stops doing it. I think it's not enough to send it on guarantee, but is there any tip how to make it less distracting? And is it sign of future scroll problems like in some first faulty saphiras or is it normal and I just should get used to it? Video about the problem: Sorry for englisherino ;] HowardAbuh and eqeqeqe 2 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 17, 2015 Report Share Posted March 17, 2015 I bought my Saphira 3 months ago. It's really greate mouse with epic sensor and switches, but i have one problem. In some positions scroll feels loose. It's not totally loose, it's like half milimetr space that scroll can move to left and up, so in fast movement it wiggle, do some noise and you can acutally feel it when you move mouse mid-air. On other steps scroll is rock solid and you don't feel any loose on it when move mid air. The steps don't change it always wiggle on certain spots, so i can scroll forward 3 steps from good position, it will go wiggle, and then go back 3 steps and it stops doing it. I think it's not enough to send it on guarantee, but is there any tip how to make it less distracting? And is it sign of future scroll problems like in some first faulty saphiras or is it normal and I just should get used to it? Video about the problem: Sorry for englisherino ;] Hey K2Core, I've tried with one of the Saphira here and it worked perfectly without and wiggling! Which country are you located? We'll have our local office to assist you for the issue for Saphira! K2Core 1 Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 17, 2015 Author Report Share Posted March 17, 2015 Yo Josh! The Hero of Thermaltake Mankind! I'm located in east side Poland, Comrade! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 18, 2015 Report Share Posted March 18, 2015 Yo Josh! The Hero of Thermaltake Mankind! I'm located in east side Poland, Comrade! Yo K2Core, please contact our Customer Support at cs2@thermaltake.com.tw, we will have our Customer Representative to help you out with the Saphira! Keep me updated with your issue too! Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 18, 2015 Author Report Share Posted March 18, 2015 Josh! The sh*t is happening! Delivery to the following recipient failed permanently: cs2@thermaltake.com.tw Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain thermaltake.com.tw by spam.thermaltake.com.tw. [59.124.46.78]. The error that the other server returned was: 500 5.0.0 Service unavailable Tried 3 times changing the text but it doesn't help ;< JOSH HELP! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 19, 2015 Report Share Posted March 19, 2015 Hey K2Core, try this! cs3@thermaltake.com.tw Let me know if this works! K2Core 1 Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 19, 2015 Author Report Share Posted March 19, 2015 Worked my big friend Josh! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 20, 2015 Report Share Posted March 20, 2015 Worked my big friend Josh! Awesome! Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 20, 2015 Author Report Share Posted March 20, 2015 #### it,Josh, this wiggle is going crazy now, only 1 step is not wiggling and wiggle is hard, so you can acutally hear it when you play. How much time it takes for support to answer? Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 22, 2015 Author Report Share Posted March 22, 2015 Aaaaaaaaaaand it's happening ;< Mouse starts to don't give a #### about my 1tap skill and it likes to thinkt hat i keep my mouse button pressed longer that i'm [it's not physically blocking, it's something wrong with mouse hardware] i 1tap and it sometimes 1tap and sometimes keep it for something like 3 bullets ;< Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 23, 2015 Report Share Posted March 23, 2015 Hey K2Core, sorry for the late reply, as our customer support closes during weekend, therefore, they might not be able to reply you during that period. If you're still not getting any reply from them, please inform me! Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 23, 2015 Author Report Share Posted March 23, 2015 Inbox is stil empty ;< But now i'm dealing with the shop where i bought the mice for swapping it to new one, becuase let's face the true. This one is pretty irreparable, the only thing that's working there is sensor. Buttons are lagging / freezing sometimes, scroll is wiggling, left side pad were glued in bad position, so glue lifespan got really shorten. It's scarry what else can go wrong I would like my shop to swap it for the new Saphira, take mine and then they would cover warranty themselves, becuase c'mon i bought this mice 3 months ago, and week ago i bought bigger mousepad for it, it would be really sad to stay now for something like month without a mice! Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 24, 2015 Report Share Posted March 24, 2015 Inbox is stil empty ;< But now i'm dealing with the shop where i bought the mice for swapping it to new one, becuase let's face the true. This one is pretty irreparable, the only thing that's working there is sensor. Buttons are lagging / freezing sometimes, scroll is wiggling, left side pad were glued in bad position, so glue lifespan got really shorten. It's scarry what else can go wrong I would like my shop to swap it for the new Saphira, take mine and then they would cover warranty themselves, becuase c'mon i bought this mice 3 months ago, and week ago i bought bigger mousepad for it, it would be really sad to stay now for something like month without a mice! Hey K2Core, I've checked with the Customer Support. The issue has already been escalated to our Europe office and there will be someone to address you as soon as possible! Keep me updated for your issue! Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 26, 2015 Author Report Share Posted March 26, 2015 Yo Josh! The shop is staying silent so i think i will send it to you [i have receipt etc.] in next month. I have only one more question. In almost every photo in intenet saphira have 2 large sliders under the mouse and mine have 4 smaller one. Is it normal? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 27, 2015 Report Share Posted March 27, 2015 Yo Josh! The shop is staying silent so i think i will send it to you [i have receipt etc.] in next month. I have only one more question. In almost every photo in intenet saphira have 2 large sliders under the mouse and mine have 4 smaller one. Is it normal? Hey K2Core, please PM me with your receipt when you get it As for the sliders, can you take a photo for it? I will need to check that for you Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 27, 2015 Author Report Share Posted March 27, 2015 80% of Photos in internet: http://content.hwigroup.net/images/products/xl/163666-3.jpg My one: http://i.imgur.com/EPqCVdO.jpg Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 30, 2015 Report Share Posted March 30, 2015 80% of Photos in internet: http://content.hwigroup.net/images/products/xl/163666-3.jpg My one: http://i.imgur.com/EPqCVdO.jpg Hey K2Core, we changed the mouse feet from 2 to 4 for better gliding, the 4 sliders' version is a newer version for our Saphira mouse! Quote Link to comment Share on other sites More sharing options...
K2Core Posted March 30, 2015 Author Report Share Posted March 30, 2015 Hey Josh! I checked how much it will cost me to send the mouse to eu support that i were directed to and #### it. It's Something like 50-60zł, where the mouse price is 130zł. Sending it to you for the warranty is 40-50% of mouse cost, so it's really unprofitable now for me ;< Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 31, 2015 Report Share Posted March 31, 2015 Hey Josh! I checked how much it will cost me to send the mouse to eu support that i were directed to and #### it. It's Something like 50-60zł, where the mouse price is 130zł. Sending it to you for the warranty is 40-50% of mouse cost, so it's really unprofitable now for me ;< Hey K2Core, did you receive reply from our Europe office regarding on the price for returning the product to us? Please send me a PM with the reply from our Europe office, I'll check it for you Quote Link to comment Share on other sites More sharing options...
K2Core Posted April 1, 2015 Author Report Share Posted April 1, 2015 I started pm conversation with you ;] Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted April 2, 2015 Report Share Posted April 2, 2015 Replied Quote Link to comment Share on other sites More sharing options...
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