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pilotsh

Ttesports support ignoring requests?

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Hi everyone,

 

Quite a few months back I bought a Tte laser mouse and had trouble with the mouse exiting the game back to windows even with the mouse button set to BUTTON OFF in the software. I used the contact form on the Tte website about 4 times over the last three months, and have not a received a single reply from Tte.

Is it normal for them to ignore customers and treat them with contempt? Does anybody have a direct email address for their support team? I'm at the point where I feel like returning the mouse and NEVER buying Tte or Thermaltake ever again! (Just like Thrifty Car rental and Seagate - two other companies who treated me with comtempt).

 

Thanks for any help,

 

Simon

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Guest Tt Josh

Hey pilotsh, which mouse did you purchase that caused problem? We will not ignore our users or our games here on the community. Also please provide me the topic that you've created before so I can look into it?

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Thanks for the reply,

I purchased the Theron mouse, this one http://www.ttesports.com/Mouse/28/THERON/productPage.htm?a=a&g=ftr#.VXWqaHDK6rU

I hadn't created a topic on the forums before, I had used the contact support link/form of the Tte website (this one: http://my.ttesports.com/ctGeneral.aspx

)

Even after logging in and filling in the form 4 times it was ignored!!!

Thanks

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Guest Tt Josh

Thanks for the reply,

I purchased the Theron mouse, this one http://www.ttesports.com/Mouse/28/THERON/productPage.htm?a=a&g=ftr#.VXWqaHDK6rU

I hadn't created a topic on the forums before, I had used the contact support link/form of the Tte website (this one: http://my.ttesports.com/ctGeneral.aspx

)

Even after logging in and filling in the form 4 times it was ignored!!!

Thanks

Hey pilotsh, which country are you frrom? I'll get a local staff to assist you on the THERON mouse problem.

 

Also please tell me what happened to the mouse :)

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Australia.

 

In quite a few games (From Dust , for example) accidentally hitting one of the left or right SIDE buttons quits back out to windows (7, 64bit). Even though In the theron software I select the button response to "BUTTON OFF" from the dropdown menu, an accidental press still quits back to windows. While in windows pushing a side button navigates ie back and forward with a big red arrow on the bottom of the screen.

 

How do I totally "disengage" the side buttons from having any repsonse?

 

(All I would like activated are the left and right click buttons, the wheel and the polling rate arrows)

 

Thanks again.

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Guest Tt Josh

Hey pilotsh, please contact our customer support at rma@thermaltake.com.au and our local staff will assist you on the Theron Mouse you have! ;)

 

Do keep me updated! ;)

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Guest Tt Josh

I have returned home and have sent the email, see what they say!

Keep me update on the issue mate! ;)

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I open a thread about my Theron issue here, no one replied. I sent a ticket to support like a week ago no one replied. Yes they are ignoring their customers and it is the last time I bought something from them.

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Guru! RMA team got the ball rolling so just before I filled in the form I uninstalled the Theron software and drivers, swept the registry and reinstalled the driver. Then I Applied BUTTON OFF and quit the software three times just to be sure.

 

Well it sort of worked! The mouse doesn't quit to windows anymore during games with accidental presses of the side buttons, BUT in windows the side buttons are still activating forward and back functions in the internet browser for example.

 

Do you have any ideas how to disable the side buttons in windows itself too?

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Guest Tt Josh

Did you try setting functions with different profiles? If you're in a game, you can use the Profile with the function set by you and when you're out from the game, you can use a different profile.

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hmmm, I tried profile two, and when I set the right side button to off and switch between profiles and come back (in the software) the button assignment goes from S back to D. however the two left buttons stay as S (button off) but still react as default (forward and back) in both profiles! Tricky!

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Guest Tt Josh

Just make sure profile 1 is all for gaming...and profile 2 is your another setting you like...click apply and ok.

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Guest Tt Josh

You will need to provide us a link for the video, we are unable to upload the file directly from the forum. Maybe you can upload to youtube and make it unlisted and provide us the link.

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