Jimboschultz Posted May 28, 2020 Report Share Posted May 28, 2020 Hello everyone, I just purchased a new pc that I had custom built. my fans are working fine, but i can't control the lights on them. The software is giving the error attached. The app appears to be reading the temperature. Riing Quad 12 RGB Radiator Fan TT Premium Edition 3 Pack Floe Riing RGB 360 TT Premium Edition The controller looks like the one in the stock picture on their product website. Intel i9 9900 850w psu I'm not sure what other information is needed. I would appreciate any help. Quote Link to comment Share on other sites More sharing options...
Tack Posted May 28, 2020 Report Share Posted May 28, 2020 Can you post pics of how you have it hooked up? Recheck all the cables. How many Riing fans/devices do you have in total that should be using the tt rgb software? Quote Link to comment Share on other sites More sharing options...
Jimboschultz Posted June 2, 2020 Author Report Share Posted June 2, 2020 Sorry for the delay. Here are the pictures - I can't tell if there is only 1 controller, or not. I think there is a second one hidden in the middle based on the side daisy chain. imgur.com/a/5ekJQJp There are 6 fans, all 6 are getting power, and the cpu fans appear to register the temperture. the visible controller is connected to the cpu fan. On the mobo for pump fan it's cabled, but sys fan is not power cabled. let me know if i need to provide more info or do something else. Quote Link to comment Share on other sites More sharing options...
Tack Posted June 3, 2020 Report Share Posted June 3, 2020 can you take a pic of the controller that is hooked up to the Riing quads Quote Link to comment Share on other sites More sharing options...
Kaktus_sk Posted June 23, 2020 Report Share Posted June 23, 2020 Hello, does this error appear after you wake up your PC from sleep? Quote Link to comment Share on other sites More sharing options...
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