LastNeuron Posted August 21, 2015 Report Share Posted August 21, 2015 Hi, I can't find any drivers for MEKA G-unit and Windows 10, in the download page just "MEKA G UNIT - SOFTWARE V1.2 (WIN8)" The Keyboard drivers and software are compatible with Windows 10? Need to know before start the upgrade from Win 8.1 Thanks a lot. Nicola TristanSob, JustinMern, gwendolynpn3 and 2 others 5 Quote Link to comment Share on other sites More sharing options...
Egg Posted August 21, 2015 Report Share Posted August 21, 2015 I have a similar issue: W10 Pro Meka-G Unit red Drivers work...... sort of but are not 100% reliable, particularly when waking my PC from sleep mode (the light profile I have set does not initiate correctly until a reboot has taken place). Any chance of an updated driver? LastNeuron 1 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 24, 2015 Report Share Posted August 24, 2015 We will check with the team and will get back to you guys soon. LastNeuron 1 Quote Link to comment Share on other sites More sharing options...
Frost Posted August 24, 2015 Report Share Posted August 24, 2015 hi - Today I bought a keyboard Thermaltake eSports MEKA G-Unit illuminated - unfortunately , does not work for me with windows 10 - when will drivers for Windows 10 ? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted August 25, 2015 Report Share Posted August 25, 2015 Hey guys, issue has been noticed and escalated to the appropriate team. LastNeuron 1 Quote Link to comment Share on other sites More sharing options...
LastNeuron Posted September 29, 2015 Author Report Share Posted September 29, 2015 Hey guys, issue has been noticed and escalated to the appropriate team. Any news from the team? Please we need drivers and software for windows 10. Thanks Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted October 5, 2015 Report Share Posted October 5, 2015 Any news from the team? Please we need drivers and software for windows 10. Thanks Hi we have run a test with the keyboard on Windows 10 with the current software downloaded from the website and it worked perfectly. Can we have you to screenshot or make a short video for us to see what being encountered from your end? So we can look into it as we have tested and no error found on Windows 10. Quote Link to comment Share on other sites More sharing options...
beaksdale Posted October 26, 2015 Report Share Posted October 26, 2015 Hi,I brought a Tt esports MEKA G-Unit Illuminated Edition (Red Switch) keybaord a few months ago and I can't get it working fully on Windows 10. I have the basic functionality on Windows 10 and I can install the software from the website but it doesn't recongise my keyboard and doesn't do anything (when I open the program it comes up with "Warning: Please plug-in Gaming Device to start the AP configuration!"). I am also unable to install the driver for the keyboard at the moment it lists me as having 2 HID Keyboard Device's installed and I am unable to manually update either one with the driver provided with the software (I have also tried uninstalling the driver and rolling it back but neither worked) it just states that the 2006 HID Keyboard Driver is up to date. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted October 27, 2015 Report Share Posted October 27, 2015 Did you try with another USB port? and try to restart your computer after the software installation. Quote Link to comment Share on other sites More sharing options...
beaksdale Posted November 8, 2015 Report Share Posted November 8, 2015 Did you try with another USB port? and try to restart your computer after the software installation. Yes and yes, still can't install the provided driver over the default one Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 9, 2015 Report Share Posted November 9, 2015 Is this the one you've downloaded? MEKA G UNIT - SOFTWARE V1.2 (WIN8) Quote Link to comment Share on other sites More sharing options...
beaksdale Posted November 9, 2015 Report Share Posted November 9, 2015 Is this the one you've downloaded? MEKA G UNIT - SOFTWARE V1.2 (WIN8) Yes, and I am using a MEKA G-Unit Illuminated Edition (Red Switch) Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 10, 2015 Report Share Posted November 10, 2015 Yes, and I am using a MEKA G-Unit Illuminated Edition (Red Switch) Which country are you from? We'll get the customer support to assist you further. Quote Link to comment Share on other sites More sharing options...
beaksdale Posted November 10, 2015 Report Share Posted November 10, 2015 Which country are you from? We'll get the customer support to assist you further. UK Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 12, 2015 Report Share Posted November 12, 2015 Please contact our customer support at support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
beaksdale Posted November 13, 2015 Report Share Posted November 13, 2015 Please contact our customer support at support@thermaltake.de Slightly confusing as I thought you were getting them to contact me and that looks like the support address for Germany but I'll take your word for it. Also isn't the problem that a Windows 10 driver hasn't been provided? I'm not the only person having this issue. Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted November 16, 2015 Report Share Posted November 16, 2015 Hi, as our Germany office will take care all the issues for Europe and UK, therefore they will be able to assist you with your problem Quote Link to comment Share on other sites More sharing options...
beaksdale Posted November 28, 2015 Report Share Posted November 28, 2015 Hi, as our Germany office will take care all the issues for Europe and UK, therefore they will be able to assist you with your problem Ok so I heard back from them (didn't take too long I haven't had time to response, plus I was fairly stunned by the reply I received: Hi Sorry the keyboard is not working with Win 10. No explanation, no time frame and not even whether the keyboard Windows 10 will be supported at some point. I almost can't believe this, technical builds of Windows 10 (which Microsoft have stated might be the last full release of Windows for a long time so why wouldn't you get your product to work fully with it) have been available for around a year, how can there not been drivers and software available? I think this is completely unacceptable, not only are the drivers and software not up to date (it's not like this a product that is very old) but essentially ThermalTake is covering it up by not being open and honest with their customers that they haven't got support for Windows 10. 1greeno 1 Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted December 3, 2015 Report Share Posted December 3, 2015 We have checked with the team and they have tested it on Windows 10 and the software works from their end with the same keyboard. Can you try to uninstall the driver / USB from device manager and plug in the keyboard and reinstall the software again. Quote Link to comment Share on other sites More sharing options...
1greeno Posted January 2, 2016 Report Share Posted January 2, 2016 I have the same problem and i have tried all the things you have said but i have had no success. Has there been any progress on fixing the problem, such as updated drivers etc. Thanks Quote Link to comment Share on other sites More sharing options...
Dcoy Posted January 14, 2016 Report Share Posted January 14, 2016 I have the same problem and i have tried all the things you have said but i have had no success. Has there been any progress on fixing the problem, such as updated drivers etc. Thanks hello not sure if you had same problem as me but i couldnt get the program to load after install but down near the bottom right click the arrow and it should show there loaded instantly for me via that option macro set up etc Dcoy Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted January 15, 2016 Report Share Posted January 15, 2016 hello not sure if you had same problem as me but i couldnt get the program to load after install but down near the bottom right click the arrow and it should show there loaded instantly for me via that option macro set up etc Dcoy So did you issue resolved Dcoy? Quote Link to comment Share on other sites More sharing options...
beaksdale Posted March 7, 2016 Report Share Posted March 7, 2016 We have checked with the team and they have tested it on Windows 10 and the software works from their end with the same keyboard. Can you try to uninstall the driver / USB from device manager and plug in the keyboard and reinstall the software again. So I have waited over 3 months to here back from ThermalTake support with my email I sent to them still no reply. So I would be interested to know how you have gotten your keyboard to work because I've tried everything and I still can't get the software to recognise it. How have you gotten Windows to accept the driver for it? Where is the page on your website where the driver for the MEKA G-Unit Illuminated Edition (Red Switch) actually is maybe it might work (assuming it has a Windows 10 driver on the page)? Quote Link to comment Share on other sites More sharing options...
Guest Tt Josh Posted March 7, 2016 Report Share Posted March 7, 2016 So I have waited over 3 months to here back from ThermalTake support with my email I sent to them still no reply. So I would be interested to know how you have gotten your keyboard to work because I've tried everything and I still can't get the software to recognise it. How have you gotten Windows to accept the driver for it? Where is the page on your website where the driver for the MEKA G-Unit Illuminated Edition (Red Switch) actually is maybe it might work (assuming it has a Windows 10 driver on the page)? Please send your email to your Germany office and they will assist you further (support@thermaltake.de). Quote Link to comment Share on other sites More sharing options...
beaksdale Posted March 7, 2016 Report Share Posted March 7, 2016 Ok so I heard back from them (didn't take too long I haven't had time to response, plus I was fairly stunned by the reply I received: Hi Sorry the keyboard is not working with Win 10. No explanation, no time frame and not even whether the keyboard Windows 10 will be supported at some point. I almost can't believe this, technical builds of Windows 10 (which Microsoft have stated might be the last full release of Windows for a long time so why wouldn't you get your product to work fully with it) have been available for around a year, how can there not been drivers and software available? I think this is completely unacceptable, not only are the drivers and software not up to date (it's not like this a product that is very old) but essentially ThermalTake is covering it up by not being open and honest with their customers that they haven't got support for Windows 10. Please send your email to your Germany office and they will assist you further (support@thermaltake.de). I have already emailed them and as I just said I have been waiting for a reply to my second email to them for over 3 months. Quote Link to comment Share on other sites More sharing options...
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