Brand new smart 500W 80 Plus power supply

[JCinVA 0]

Just received my unit today.  I disconnected the old power supply which was working fine.  I installed the new unit, attached all the connections I needed and tried to power up the unit.  I get nothing and yes the switch on the back of the of the PS is on.  Am I missing something?

[outume 0]

This is strange. So what is the the unit you got and the old one.

(edit) also include your specs

[JCinVA 0]

Model SP-500ah2nkw

The machine it's in is an HP Z200 

Standard MB and power supply that comes in that.  It's running WIN 10

I needed a new PSU becasue I out a new Video Card in that requires power.

Hope that helps and thanks in advance.

 

 

 

[TT0987 3]

Hi JCinVA,

Thanks for your message. We suggest you do the RMA process first, then we can do the test to see the problems.

Thanks