Paeton Morrow 0 Posted September 23 Report Share Posted September 23 hello im just wondering if anyone now how to fix the media key on the neptunes software becouse my media keys worked then i broke the software had to reintall it but now my media/game/brightness/windows store keys don,t work at all but the rest of the keyboard dose dose anyone have or know a safe way to fix this? thank you in advanced Quote Link to post Share on other sites
Stephen Chiang 0 Posted September 30 Report Share Posted September 30 Hi, what's the model of your Neptune keyboard? Is it Neptune Elite RGB or Neptune Pro? Quote Link to post Share on other sites
Paeton Morrow 0 Posted October 4 Author Report Share Posted October 4 Hello thank you for replying i have the elite model Quote Link to post Share on other sites
Stephen Chiang 0 Posted October 5 Report Share Posted October 5 Just to clarify, only media/game/brightness/windows store keys don't work, other keys work fine? If you close software, do media/game/brightness/windows store keys work or not? Thx~ Quote Link to post Share on other sites
Stephen Chiang 0 Posted October 5 Report Share Posted October 5 Also you can try to reset the firmware via this update tool. https://drive.google.com/file/d/1LLgxMoZV-vQjruLnNzFVq1Y4xTF4yKad/view?usp=sharing Quote Link to post Share on other sites
Paeton Morrow 0 Posted October 5 Author Report Share Posted October 5 41 minutes ago, Stephen Chiang said: Just to clarify, only media/game/brightness/windows store keys don't work, other keys work fine? If you close software, do media/game/brightness/windows store keys work or not? Thx~ Yes and if i close the software it still dosent work Quote Link to post Share on other sites
Paeton Morrow 0 Posted October 5 Author Report Share Posted October 5 31 minutes ago, Stephen Chiang said: Also you can try to reset the firmware via this update tool. https://drive.google.com/file/d/1LLgxMoZV-vQjruLnNzFVq1Y4xTF4yKad/view?usp=sharing thank you this worked i can now use all the buttens one it and iv had it about a year or more and they broke a day arfter i bought the keybourd Quote Link to post Share on other sites
Stephen Chiang 0 Posted October 5 Report Share Posted October 5 Glad to help, if any question, please let me know, Thanks !! Quote Link to post Share on other sites
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