katanasoul Posted August 15, 2014 Report Share Posted August 15, 2014 Hi guys, I have recently bought a BlacX Duet - ST0014U - Docking Station but I can't make it recognize my two Seagate Barracuda ST2000DM001 of 2TB each even on USB. I have tried on Windows 7 Home Premium 64 bits and on Windows XP 32 bits. Any help? Thanks, Katana Quote Link to comment Share on other sites More sharing options...
Tt Dhony Posted August 16, 2014 Report Share Posted August 16, 2014 Hi guys, I have recently bought a BlacX Duet - ST0014U - Docking Station but I can't make it recognize my two Seagate Barracuda ST2000DM001 of 2TB each even on USB. I have tried on Windows 7 Home Premium 64 bits and on Windows XP 32 bits. Any help? Thanks, Katana Hello Katana, Please advise if your two HDD's are brand new, or contains data you are trying to retrieve. katanasoul 1 Quote Link to comment Share on other sites More sharing options...
katanasoul Posted August 16, 2014 Author Report Share Posted August 16, 2014 Both are brand new, formated through the windows 7 home premium 64 bits disc manager tool. Both were formated using the blacX Duet one at a time using different ports to ensure they are functioning. Quote Link to comment Share on other sites More sharing options...
katanasoul Posted August 17, 2014 Author Report Share Posted August 17, 2014 Complementing, the power led indicators flash together timed when both hard drives are connected but none of them are recognized. Quote Link to comment Share on other sites More sharing options...
Tt Shannon Posted August 19, 2014 Report Share Posted August 19, 2014 Hi Katanasoul, When you formatted the drives did you assign them a drive letter? It sounds like the drives were initialized but not showing in the my computer section. also can you confirm that the drives still show in the "Disk Management" section? if it does please screenshot that so we can see what it is showing. This could help us better figure out your concern. Quote Link to comment Share on other sites More sharing options...
David t Posted September 23, 2014 Report Share Posted September 23, 2014 Hi Guys I just purchased the Duet 5g docking station 2 days ago. I seem to have a similar problem as Katana which my computer wont recognise the dock station through USB. I go through to the device manager and i can see them attached as disk drives but i dont know how to acces it. The 2 drives both have data on them. Help please. Regards David Quote Link to comment Share on other sites More sharing options...
Tt Terry Fong Posted September 30, 2014 Report Share Posted September 30, 2014 Dear David, Please double check to see if the HDD is recognized under Disk Management. Provide screenshots if possible. Quote Link to comment Share on other sites More sharing options...
Biditata Posted October 10, 2015 Report Share Posted October 10, 2015 I too purchased the BlacX Duel box about a year ago with the intent to transfer programs and data from my old computer to a new computer. Both hard drives have data on them and the documentation isn't clear enough for me to possibly erase the data on the newer computer. I have Windows 7 on the old computer and Windows 8 on the new. First, can I transfer the existing programs via the BlacX Dual box? Second, I need better instructions on how to do this. I know little about the internal workings of computers. Thanks in advance for some help. Quote Link to comment Share on other sites More sharing options...
p.sivley Posted December 20, 2015 Report Share Posted December 20, 2015 I have the Blacx duet and my pc will "see" one drive, but not two. The one it is seeing does have data on it, not sure about the 2nd. Both are seagate barracudas 2tb. Is there a size limit on drives that this unit can work with?Thanks Paul Quote Link to comment Share on other sites More sharing options...
Sio Posted January 28, 2016 Report Share Posted January 28, 2016 Dear David, Please double check to see if the HDD is recognized under Disk Management. Provide screenshots if possible. I will answer the question for him since I am experiencing the same thing -- no, it does not show in disk management. It does show in Device Manager though; as he is experiencing. Quote Link to comment Share on other sites More sharing options...
Karthik Venkatachalam Posted July 8, 2017 Report Share Posted July 8, 2017 Dear TT staff I recently purchased Blacx duet HDD docking station. A 3.5 SATA hard drive is not recognized when I insert it to the docking station. I cant see it in the device manager or in the disk management. I have the blue power LED ON and it goes off when I insert the disk. Please help. Karthik Quote Link to comment Share on other sites More sharing options...
Tt Dhony Posted July 10, 2017 Report Share Posted July 10, 2017 On 7/7/2017 at 10:48 PM, Karthik Venkatachalam said: Dear TT staff I recently purchased Blacx duet HDD docking station. A 3.5 SATA hard drive is not recognized when I insert it to the docking station. I cant see it in the device manager or in the disk management. I have the blue power LED ON and it goes off when I insert the disk. Please help. Karthik Hello Karthik, It seems to be a power issue with the dock. I advise to have it return/exchanged with your retailer or we can have it replaced through its 3 year warranty. To proceed through warranty, please submit a RMA REQUEST form here: http://support.thermaltake.com/RMA_Agreement.aspx Best Regards, Dhony Solis Thermaltake Customer Service Quote Link to comment Share on other sites More sharing options...
Karthik Venkatachalam Posted July 11, 2017 Report Share Posted July 11, 2017 Thanks. I have requested an RMA Quote Link to comment Share on other sites More sharing options...
chrisvoks9 Posted October 14, 2017 Report Share Posted October 14, 2017 I recently purchased black duet st0014u - Docking station but I can't configure with Seagate. I have tried to it on LINUX. Any Help? Quote Link to comment Share on other sites More sharing options...
Ret_MSgt Posted December 5, 2017 Report Share Posted December 5, 2017 I have purchased a black duet st0014u-c. In Windows 10 it is showing up as a JMicron SCSI Disk Device under disk drives and USB Attached SCSI (UAS) Mass Storage Device. When trying to use Seagate tools on a disk it shows up as Unknown MN firmware rev 9122 and I cannot see any info about the drive. Is there a driver or firmware I should or need to install in order to see the drive in the Thermtake correctly. Quote Link to comment Share on other sites More sharing options...
Nick 55 Posted May 7, 2019 Report Share Posted May 7, 2019 I have been useing this product for ps4 external storage. Recently one of the drives is not being recognized by the ps4. Im trying to connect it to my pc to reformat it but the hard drives are not showing up in the disk manager. The connections do show up on the device manager. I cannot acess the drives and do not know how to reformat them. Please help TT staff Quote Link to comment Share on other sites More sharing options...
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