no rgb.

[احمد البلوشي]

hello i have watercooling kit from thermalttake and everything is works fine but in one day when i turned my pc on the rgb was gone i dont know why i did nothing to pc or controller. after reinstalling the software its  give me the code Error Code h_0x0001 and the controller is not detacted.

[احمد البلوشي]

yeah i try that and the problem still occurs how can i  contact  customer support for controller RMA?

 

[احمد البلوشي]

On 5/5/2022 at 11:22 PM, TT Hank said:

Dear احمد البلوشي,
 

Please refer to the following link for RMA process:
https://support.thermaltake.com/RMA_Agreement.aspx

https://support.thermaltake.com/csWarranty.aspx

 

If you have any questions, please let us know. 

Thank you!

hey im still looking for solution. do i need to change my controller? because the fan spin but no rgb if i changed my controller my problem will fixed? i cant do rma thing because i throw the box and stuff and bought the pc from local market.