TH360 V2 Ultra ARGB Sync All-In-One Liquid Cooler stuck at Standby Screen

[Tone]

The LCD screen of the TH360 cooler only works for less than 1/2 minute every time I start my PC, then it will stuck at the Standby Screen and not responding to any changes from TT RGB Plus, the only thing it responds to is turning on/off the LCD screen from the software. I tried both USB 2 headers from the motherboard, I tested both USB headers and both transferred data and charged devices.

Another issue: LCD remains on after PC shuts down, I enabled ErP from motherboard BIOS which should not supply power to USB, LCD even remains on after I pulled the power cord from the back of the PSU, I wonder where it gets the power from. The only way to shut the LCD is by pulling the Micro USB cable from the Pump block.

PLEASE HELP!

System specs:

CPU:             Intel Core i7-14700K
CPU Cooler:        Thermaltake TH360 V2 Ultra ARGB Sync
Motherboard:     Gigabyte Z790 AORUS PRO X
Memory:        G.Skill Trident Z5 RGB 32 GB (2 x 16 GB) DDR5-6400
Storage:        Western Digital Black SN850X 2 TB
GPU:            Gigabyte AERO OC GeForce RTX 4070 SUPER
Case:            Thermaltake View 51 Snow ARGB Edition
PSU:            Corsair RM850e

[Tone]

Update: Took cooler out and installed in my Daughters gaming PC with MSI Pro Z790-P motherboard. Same issue, stuck at Standby Screen and uncontrollable via TT RGB Plus 2.0.

[Tone]

Update: Since no help and solution were provided, returned this AIO and ordered a Corsair iCue Link with LCD which works flawlessly.

[sherrytoo]

I have the Magfloe 360 ARGB AIO, and it stopped functioning within a week of installation. I have removed every spec of downloaded content, including hidden files, restarted, re-downloaded with updates, and still...EVEN with updates, it does not work. It turns upside down, freezes. This is a useless piece of hardware/software. This is not what I am accustomed to from a good cooling company. I am done with any future products from TT and will purchase a new cooler from another brand. Stay away from this!