Jack raiz 3 Report post Posted December 19, 2015 I installed new driver 2.0 on win10 64bit but program is not found equipment How to fix is problem 2 natapa and irinapa reacted to this Quote Share this post Link to post Share on other sites
cferful 0 Report post Posted December 19, 2015 I also have the problem that the device is not found. My operating system is Windows 10 pro 64 bits. Is there any solution to the problem? sorry, my English is not perfect, just use google translator Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted December 21, 2015 I also have the problem that the device is not found. My operating system is Windows 10 pro 64 bits. Is there any solution to the problem? sorry, my English is not perfect, just use google translator Hi cferful, as the headset does not support with Windows 10, therefore, there will be no software for the current version, however, you can still listen to the audio output with the headset. Quote Share this post Link to post Share on other sites
cferful 0 Report post Posted December 21, 2015 Hi cferful, as the headset does not support with Windows 10, therefore, there will be no software for the current version, however, you can still listen to the audio output with the headset. search the site and says it already supports win10. I installed 2.0 on win7 driver new program but is not found equipment. All this points to the latest version of the software ver2.0.0 .... Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted December 21, 2015 search the site and says it already supports win10. I installed 2.0 on win7 driver new program but is not found equipment. All this points to the latest version of the software ver2.0.0 .... Hi, the new driver is for our new version of our SHOCK 3D 7.1. The new software only works for the new version for the headset. Which country are you from? We will provide you our customer support email and they will assist you further on the headset. Quote Share this post Link to post Share on other sites
Walter Andreas 0 Report post Posted December 21, 2015 Hi, the new driver is for our new version of our SHOCK 3D 7.1. The new software only works for the new version for the headset. Which country are you from? We will provide you our customer support email and they will assist you further on the headset. same problem for me, bought the Shock 3D 7.1 this july and no working driver 2.0 for me...using Win 7 Quote Share this post Link to post Share on other sites
cferful 0 Report post Posted December 21, 2015 Hi, the new driver is for our new version of our SHOCK 3D 7.1. The new software only works for the new version for the headset. Which country are you from? We will provide you our customer support email and they will assist you further on the headset. I am from Chile, buy the product in September. As for the new version of the handset, should be concerned with the old version too, that disappointment can not use the potential of the headset in win10. Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted December 22, 2015 Please contact our USA branch and our customer support will assist you accordingly on the headset. Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote Share this post Link to post Share on other sites
Walter Andreas 0 Report post Posted December 31, 2015 Please contact our USA branch and our customer support will assist you accordingly on the headset. Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) what about germany? Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted January 4, 2016 what about germany? Hi Walter, here's the Germany's support email: support@thermaltake.de 1 Walter Andreas reacted to this Quote Share this post Link to post Share on other sites
Walter Andreas 0 Report post Posted January 4, 2016 Hi Walter, here's the Germany's support email: support@thermaltake.de Thx Josh Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted January 5, 2016 Thx Josh No problem Quote Share this post Link to post Share on other sites
Walter Andreas 0 Report post Posted January 28, 2016 Hi Walter, here's the Germany's support email: support@thermaltake.de still no answer :-( Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted January 30, 2016 still no answer :-( Please send an email to sales@thermaltake.de & cs3@thermaltake.com.tw Quote Share this post Link to post Share on other sites
WillEatPants 0 Report post Posted February 1, 2016 I am having the same problem here, Just updated from WIN7 x64 to WIN10 x64 when i try to install drivers it says no device connected. I kind of brought the headset for the 3D 7.1 sound option that you can turn on and off since it really useful when I play CS. Any help would be appreciated Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted February 2, 2016 I am having the same problem here, Just updated from WIN7 x64 to WIN10 x64 when i try to install drivers it says no device connected. I kind of brought the headset for the 3D 7.1 sound option that you can turn on and off since it really useful when I play CS. Any help would be appreciated HI, which country are you from? can you provide us the serial number for the headset? As our older version of SHOCK 3D 7.1 does not support Windows 10. Quote Share this post Link to post Share on other sites
lucaslvale 0 Report post Posted February 9, 2016 what about germany? What about Brazil? I bought it in December... Quote Share this post Link to post Share on other sites
lucaslvale 0 Report post Posted February 9, 2016 Hi Walter, here's the Germany's support email: support@thermaltake.de What about Brazil? I bought it in December, and I can't install the 2.0 version. Using win 10 Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted February 16, 2016 What about Brazil? I bought it in December, and I can't install the 2.0 version. Using win 10 Hi Lucas, for Brazil, you can also contact our USA branch and they will assist you further on the headset. Thermaltake USA Customer Service Email: ttsupport@thermaltakeusa.com Toll Free: 1-800-988-1088 M-F 9:00AM~5:30PM (P.S.T) Quote Share this post Link to post Share on other sites
Walter Andreas 0 Report post Posted February 17, 2016 Please send an email to sales@thermaltake.de & cs3@thermaltake.com.tw again...no answer, very sad :-(. why V2.0 dont work with win 7? Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted February 18, 2016 again...no answer, very sad :-(. why V2.0 dont work with win 7? I will get someone from Germany to assist you further on the issue. The reason why V2.0 it's not working with Win7 it's because the new software is for the new SHOCK 3D 7.1 and with Windows 10 and above. Quote Share this post Link to post Share on other sites
Walter Andreas 0 Report post Posted February 18, 2016 I will get someone from Germany to assist you further on the issue. The reason why V2.0 it's not working with Win7 it's because the new software is for the new SHOCK 3D 7.1 and with Windows 10 and above. ok, thx for the information. my old logitech g35 gets software support till now, and it bought it 6 years ago :-/. i`m only not using it, because the microphone broke :-( Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted February 19, 2016 ok, thx for the information. my old logitech g35 gets software support till now, and it bought it 6 years ago :-/. i`m only not using it, because the microphone broke :-( No problem! In the meantime, please resend your email to support@thermaltake.de again. Quote Share this post Link to post Share on other sites
splakidas 0 Report post Posted May 26, 2016 The same thing happened to me. I bought the headset two days ago and I'm still waiting for an answer from the Thermaltake. It's disappointing for a company with such a brand name to treat the customers that way. Quote Share this post Link to post Share on other sites
Guest Tt Josh Report post Posted May 27, 2016 The same thing happened to me. I bought the headset two days ago and I'm still waiting for an answer from the Thermaltake. It's disappointing for a company with such a brand name to treat the customers that way. Please allow 5-7 working days for them to reply. As we're currently busy with COMPUTEX, therefore, they might need more time for the reply. Thanks Quote Share this post Link to post Share on other sites
