Mossovich Posted August 29, 2016 Report Share Posted August 29, 2016 Hey, I bought the Shock 3D headset about 5 to 7 months ago, and have been very impressed since. I have recently upgraded to Windows 10. I was using the old GUI software. Then i noticed that the 3D surround sound and Bass Enhancement buttons wouldnt stay checked. So I downloaded the new GUI software and installed. Now it says "Equipment not found". My head set lights and volume control worked but no sound came through. I downloaded the old GUI software again, and now i can hear and use the mic, but the surround sound and bass enhancement buttons wont toggle. I have noticed on some other forums that it is because my headset doesnt support Windows 10. Is there any fix? I want 7.1 surround sound. Do I need to go buy another pair of headphones or is there a fix? Please Help!!!!!!!! Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 30, 2016 Report Share Posted August 30, 2016 Could you please contact our customer service and we will have someone arrange the new version for you: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
Mossovich Posted August 30, 2016 Author Report Share Posted August 30, 2016 Could you please contact our customer service and we will have someone arrange the new version for you: USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com.tw Europe: support@thermaltake.de Im in Australia. I should probably know this but is that Europe or Asia? Quote Link to comment Share on other sites More sharing options...
Tt David Posted August 30, 2016 Report Share Posted August 30, 2016 You can contact our Australia office directly Thermaltake Australia and New Zealand Pty Ltd. 60/170 Forster Road Mount Waverley VIC 3149 AUSTRALIA TEL : +61 (03) 9544 6587 FAX : +61 (03) 9763-1677 E-MAIL :sales@thermaltake.com.au WWW :http://www.thermaltake.com.au Quote Link to comment Share on other sites More sharing options...
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