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Riing Premium Software/Controller Connectivity Issue


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I just finished building a new system and have installed 3x Riing 12 RGB TT Premium and 3x Riing 14 RGB TT Premium fans.  Love the fans... great color intensity and quiet in silent mode.  Unfortunately the software appears to have stopped recognizing the controllers/fans.

Controllers are set to 1 and 2 via the switches and both are connected to a USB2.0 header via the double-micro USB cable provided in the kit.  Software is version 1.0.2 running on Windows 10 Pro (64-bit).

When I first started-up everything was working fine; fan RPM was being displayed and I was able to set the colors, change fan modes, etc.  The next day (computer was powered-down/restarted several times in-between) the software no longer shows fan RPM and they do not change colors or fan modes.

I've checked all of the connections, tried using a different USB header on the motherboard, etc... without any luck.  Using some diagnostics on the motherboard it shows that two devices are plugged into the USB header, so it doesn't seem like a wiring/connection issue... seems more like a software connectivity issue.

My build:
MSI X99A Gaming Pro Carbon Motherboard
Intel i7-6850k
Thermaltake Water 3.0 Ultimate Cooler
Thermaltake Suppressor F51 Case

Fans were purchased directly from TT Premium on 12/24/16 (shipped 12/28/16)

I'm also concerned about what happens to the PWM performance of the fans if the software/controllers aren't talking to each other.  If the fans were in Silent/PWM mode and the temps increase will the fans respond with PWM?  I don't like the idea that a software issue could cause a hardware failure if the fans fail to respond to increased temps while set in PWM mode.

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