TT C0R3 P3 1 Posted January 17, 2017 Report Share Posted January 17, 2017 Hi, I just got the psu a few days ago and I keep getting several different error messages. Abnormal voltage, fan failure. I exchanged it for a another one and I get the same messages. Prior to swapping I did try reinstalling the app but still got the error messages. Anyone else experience this, any suggestions? Quote Link to post Share on other sites
Denny 11 Posted January 18, 2017 Report Share Posted January 18, 2017 hi, can you provide the specification of your system? Do you have any other monitoring tools in the system? Quote Link to post Share on other sites
TT C0R3 P3 1 Posted January 18, 2017 Author Report Share Posted January 18, 2017 Maximus Hero VIII i5 6600k 32g Corsair Vengeance Samsung ssd Poseidon 980ti TT dps g 750w Use Gpu z Msi afterburner Asus gpu tweak/Ai suite Corsair link 4 Quote Link to post Share on other sites
Denny 11 Posted January 19, 2017 Report Share Posted January 19, 2017 we suspect that the PC App might have the compatibility issue with Corsair Link. is that possible for you to remove the Corsair Link and run the PC app again? Quote Link to post Share on other sites
TT C0R3 P3 1 Posted January 19, 2017 Author Report Share Posted January 19, 2017 Ok I will try that out, thanks. Quote Link to post Share on other sites
TT C0R3 P3 1 Posted January 19, 2017 Author Report Share Posted January 19, 2017 So I think I have the problem solved. I was using an NZXT usb header instead of the mb. Niw that it is connected directly to the mb I know longer get any fan failure, etc tyoe of errors. I now only get an upload error when I boot up the system. Error 021. Quote Link to post Share on other sites
Denny 11 Posted January 20, 2017 Report Share Posted January 20, 2017 Hi, To solve the issue, please try deleting the folder named "tt" under the path C:\Users\user\AppData\Roaming\ The PC App should be working perfectly fine after that. and might I ask if you were using a NZXT internal USB hub to connect the power supply? Quote Link to post Share on other sites
TT C0R3 P3 1 Posted January 20, 2017 Author Report Share Posted January 20, 2017 I used the hub because my usb headers on my mb were already used for front panel usb and cpu water pump. I moved the pump to the hub freeing up the header on the mb for the psu. Denny 1 Quote Link to post Share on other sites
Denny 11 Posted January 20, 2017 Report Share Posted January 20, 2017 Thanks for your information. that's really helpful for us to make improvements. Quote Link to post Share on other sites
TT C0R3 P3 1 Posted January 21, 2017 Author Report Share Posted January 21, 2017 I'm still having trouble with the error. I can't find the file location. Any ideas? Quote Link to post Share on other sites
Denny 11 Posted January 23, 2017 Report Share Posted January 23, 2017 Hi, you cannot find the folder because it is hidden by default. here is the instruction of how to show all the hidden files and folders: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/ Quote Link to post Share on other sites
supergenny 0 Posted March 23, 2018 Report Share Posted March 23, 2018 I have the same problems with fans and voltages my configuration i7 8700k asus 1080ti kraken k62 trident rgb Thermaltake toughpower DPS RGB 850W all connected with the usb nzxt since my motherboard asus x code z370 to a single usb port Quote Link to post Share on other sites
supergenny 0 Posted March 23, 2018 Report Share Posted March 23, 2018 what I wonder if they were false errors caused by software anomalies I can feel comfortable Quote Link to post Share on other sites
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