jay.evans159 Posted January 20, 2017 Report Share Posted January 20, 2017 So I bought the Poseidon Z RBG and it's been great so far, however I've found an issue. For some reason whenever I press the '@' key (Shift+2), it prints out ' " ', and if I hit the ' " ' key (Shift + '), it prints out '@'. This happens with a couple of other keys, such as Shift+3 prints out '£' instead of '#', and pressing the key above enter (I can't press it because it prints out the wrong key), it prints #. I can't remember if it did this when I first got the keyboard (I don't think it did), but I'm not sure how to fix it. I've tried resetting the keyboard with Fn+Esc in the Poseidon Z software but it didn't seem to work. I read somewhere about making sure you're on the right language because if you select the UK keyboard when installing the software with a US keyboard it can cause some issues. I reinstalled the software and set "English" as the language but it didn't change anything. Maybe there's some other way to define my keyboard as US, I'm not sure. Any help is appreciated! Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted January 22, 2017 Author Report Share Posted January 22, 2017 Does anyone know what I could do to fix this? Resetting the keyboard? I'm not sure how Quote Link to comment Share on other sites More sharing options...
Tt David Posted January 25, 2017 Report Share Posted January 25, 2017 Could you please try this keyboard on the other computer? We may need to check is that a software problem or hardware problem Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted January 25, 2017 Author Report Share Posted January 25, 2017 Could you please try this keyboard on the other computer? We may need to check is that a software problem or hardware problem I plugged it into a different computer and it worked normally, so that indicates that it's a software issue. Quote Link to comment Share on other sites More sharing options...
Tt David Posted January 26, 2017 Report Share Posted January 26, 2017 We will release a new software this week, please remove your software and download the new one, thank you. Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted February 14, 2017 Author Report Share Posted February 14, 2017 We will release a new software this week, please remove your software and download the new one, thank you. I am still having this issue after having installed the new software as shown in the attached image. Can you please help me? I have had this issue for so long now... Quote Link to comment Share on other sites More sharing options...
Tt David Posted February 15, 2017 Report Share Posted February 15, 2017 Did you set any macro on the keyboard or press the top right button? We didn't have this issue on other keyboards after the new software released. We'd like to know more details on your keyboard setting so we can discuss with our PM. Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted February 15, 2017 Author Report Share Posted February 15, 2017 Did you set any macro on the keyboard or press the top right button? We didn't have this issue on other keyboards after the new software released. We'd like to know more details on your keyboard setting so we can discuss with our PM. I haven't touched the macros, only lighting. We've already confirmed it was a software issues though. It happens when I have the windows key disabled and enabled. I use the button occasionally when playing games, but the issue is always there. Quote Link to comment Share on other sites More sharing options...
Tt David Posted February 15, 2017 Report Share Posted February 15, 2017 Sorry that I've tried three different RGB keyboards with our software but couldn't find these issue. Could you please contact our customer service for help: http://my.ttesports.com/csWarranty.aspx Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted March 3, 2017 Author Report Share Posted March 3, 2017 Sorry that I've tried three different RGB keyboards with our software but couldn't find these issue. Could you please contact our customer service for help: http://my.ttesports.com/csWarranty.aspx I've sent 3 messages to them and have heard nothing back... You have no idea how frustrating this is becoming. I know it's not an issue with the software, and it's not the hardware. It has to be something that I've configured. Can you please tell me how to COMPLETELY RESET all the data for the keyboard. The data stored on the keyboard and off (if there is any stored off of the data). Please. A full reset. That will fix it. Quote Link to comment Share on other sites More sharing options...
Tt David Posted March 6, 2017 Report Share Posted March 6, 2017 Installation steps:1. Unplug your keyboard2. Remove the software3. Uninstall old driver using the Control Panel -- Programs -- Tt eSPORTS POSEIDON Z RGB4. Go to directory C:\Program Files (x86)\TteSPORTS and remove all files4. Restart your computer5. Plug in the Keyboard6. Install new software http://www.ttesports.com/files/Product_download/poseidon_z_rgb_firmware_update_steps.pdf Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted March 7, 2017 Author Report Share Posted March 7, 2017 Installation steps: 1. Unplug your keyboard 2. Remove the software 3. Uninstall old driver using the Control Panel -- Programs -- Tt eSPORTS POSEIDON Z RGB 4. Go to directory C:\Program Files (x86)\TteSPORTS and remove all files 4. Restart your computer 5. Plug in the Keyboard 6. Install new software http://www.ttesports.com/files/Product_download/poseidon_z_rgb_firmware_update_steps.pdf I know how to do that, but what about the storage on the keyboard itself? After doing up to step 5, my previous keyboard lighting configuration comes on, which tells me that the information for it is still being stored somewhere. How can I wipe this data, because the issue still persists? Quote Link to comment Share on other sites More sharing options...
Tt David Posted March 8, 2017 Report Share Posted March 8, 2017 Could you please contact our customer service here to exchange a new one: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted March 9, 2017 Author Report Share Posted March 9, 2017 Could you please contact our customer service here to exchange a new one: http://my.ttesports.com/csWarranty.aspx USA / Canada : ttsupport@thermaltakeusa.com Tel: Toll-Free 01-800-988-1088 M-F 9:00AM – 5:30PM (P.S.T) Mexico : Por Email: apoyotecnico@thermaltakeusa.com Por Telefono: 01-800-823-2606 En el D.F: (55)5648-6715 Atencion de 10:00AM a 6:00PM (P.S.T) Brazil: suporte@thermaltakebr.com Asia: cs2@thermaltake.com Europe: support@thermaltake.de I thought I made it clear but it's not a hardware issue. The keyboard is fine, it's something since getting the keyboard has changed something on my computer. I plugged another keyboard in and the issue persisted. Quote Link to comment Share on other sites More sharing options...
Tt David Posted March 10, 2017 Report Share Posted March 10, 2017 I'm afraid that it is the PC setting problem. Did you install any other software that can change the keyboard setting? Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted March 10, 2017 Author Report Share Posted March 10, 2017 I'm afraid that it is the PC setting problem. Did you install any other software that can change the keyboard setting? No, only started happening since I got this keyboard Quote Link to comment Share on other sites More sharing options...
Tt David Posted March 10, 2017 Report Share Posted March 10, 2017 Sorry that we couldn't find the season that caused this problem....Can you type "2" and " ' " without shift normally? Quote Link to comment Share on other sites More sharing options...
jay.evans159 Posted March 11, 2017 Author Report Share Posted March 11, 2017 Sorry that we couldn't find the season that caused this problem....Can you type "2" and " ' " without shift normally? Yes, they work fine Quote Link to comment Share on other sites More sharing options...
Tt David Posted March 13, 2017 Report Share Posted March 13, 2017 Yes, they work fine Then I think there is something change the setting of "shift + 2" Sorry that I can't find out what cause these problems at all... Quote Link to comment Share on other sites More sharing options...
PsYkoAU Posted July 12 Report Share Posted July 12 its your keyboard/regional setting in windows... change it from UK to US Quote Link to comment Share on other sites More sharing options...
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