Nightmare Posted March 28, 2017 Report Posted March 28, 2017 poseidon z RGB software v 2.1.0 wont install the update and the firmware version still remains 0 after a couple of tries. i can't mange the keybopard light without the program. is there any other program or a way to manualy instal firmware update? i have windows 7 64bit poseidon z RGB (blue switch) Jamestok 1 Quote
Jedson3614 Posted March 29, 2017 Report Posted March 29, 2017 You're going to need to uninstall the software and reinstall! After that is completed, please unplug the keyboard and plug it back in. If you're not already running the current firmware, it will work. I have noticed at times that even though firmware doesn't look like it finished it does if it gets interrupted for some reason. Then it won't install because you did get the latest version. Quote
Nightmare Posted March 29, 2017 Author Report Posted March 29, 2017 You're going to need to uninstall the software and reinstall! After that is completed, please unplug the keyboard and plug it back in. If you're not already running the current firmware, it will work. I have noticed at times that even though firmware doesn't look like it finished it does if it gets interrupted for some reason. Then it won't install because you did get the latest version. i did it, still the same result. the firmware version shows that it's 0 and does not update. Quote
Tt David Posted March 30, 2017 Report Posted March 30, 2017 Could you try it on the other computer? Quote
Nightmare Posted March 31, 2017 Author Report Posted March 31, 2017 Could you try it on the other computer? i tried still same result. Quote
Tt David Posted April 5, 2017 Report Posted April 5, 2017 Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx Quote
Nightmare Posted April 5, 2017 Author Report Posted April 5, 2017 Could you please contact our customer service here: http://my.ttesports.com/csWarranty.aspx i made a couple of tries in the software itself it says it can't find the "riingupdate" does that have something to do with the software not responding to updates? Quote
Tt David Posted April 6, 2017 Report Posted April 6, 2017 We've discussed with our PM team. There are some possibilities: your computer can't find your keyboard or your keyboard's firmware is broken. That's why we may need you to try it on the other computer and see if they can update the firmware. Quote
Nightmare Posted April 7, 2017 Author Report Posted April 7, 2017 We've discussed with our PM team. There are some possibilities: your computer can't find your keyboard or your keyboard's firmware is broken. That's why we may need you to try it on the other computer and see if they can update the firmware. i tried with other computer but the point is they share the same windows version so it most like the program cannot self update. there's a posibilty that it will work with older versions of the software, but i couldn't find a link download thus i can't know if it will solve the problem. Quote
Tt David Posted April 7, 2017 Report Posted April 7, 2017 Could you please contact our customer service and we will help with the RMA Quote
Nightmare Posted April 11, 2017 Author Report Posted April 11, 2017 Could you please contact our customer service and we will help with the RMA i did it five days have pased. how much time does it usualy take to reply? Quote
Tt David Posted April 12, 2017 Report Posted April 12, 2017 Could you please send the email to: Europe support@thermaltake.de Germany support@thermaltake.de Russia erma@thermaltakerussia.ru America service@thermaltakeusa.com Asia cs2@thermaltake.com Quote
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