RGB 850W

[kyuubi85]

Im not sure if im posting in the right section.

i actually have a RGB 850W psu.

recently i change my case and the case have fan with led light installed.

After the case change, the psu ring led is not working. The psu is working fine and the fan is working but the light is not working even if i press the buttton.

 

I have 2 monitor installed and R9 370 gpu.

when i restart the pc and unplug my second monitor, the psu light is working. Not sure what is the problem with it.

Sometime i dont have to unplug the monitor but i need to restart the pc for the psu led ring to be working.

[TT0987]

Hi Kyuubi85

 

Are you holding a 80+ Gold or 80+ Bronze RGB power supply?

 

[kyuubi85]

9 hours ago, Joshua Chang said:

Hi Kyuubi85

 

Are you holding a 80+ Gold or 80+ Bronze RGB power supply?

 

Hi, im using 80+ gold.

[Wax]

I have the 750w Gold and have the same problem except it the ring won't light up at all after I swapped out my PSU extensions to Thermaltake RGB ones today. 

[TT0987]

Hi kyuubi85 & Wax

Right now I have no idea what caused your Toughpower Grand RGB Gold LED malfunction.

Please contact our customer service for replacement:

Customer Service: 

USA/Canada/South America:
support@thermaltakeusa.zendesk.com 

Europe
support@thermaltake.de 

Australia/ New Zealand
rma@thermaltake.com.au 

International Global Customers:
info@thermaltake.com 
 

Moreover, please help us continue to study on this issue by sending back your old power supply via FedEx.

Our Fedex account is 2472-4701-7 (Bill duties and taxes to recipient)
ADD: 5F, No. 185, Sec.2, Tiding Blvd., Neihu Dist., Taipei City 114, Taiwan
TEL: +886-2-8797-5788 ext 2502
Name: Joshua Chang

Greatly appreciated.