Aidan Posted November 22, 2017 Report Share Posted November 22, 2017 Hello my usb 3.0 ports on my front panel are not working anymore, is there a way I can get a replacement board? Quote Link to comment Share on other sites More sharing options...
Aidan Posted November 22, 2017 Author Report Share Posted November 22, 2017 I have tried contacting Thermaltake but they haven't responded. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted November 22, 2017 Report Share Posted November 22, 2017 Hi, I see you are in the USA, did you contact the USA office directly or maybe our Global support. We are open today, here is our USA contact support, phone number in here: https://thermaltakeusa.zendesk.com/hc/en-us We can swap out the I/O panel only so you do not have to send the case in. Sorry for the issue, contact us today! Quote Link to comment Share on other sites More sharing options...
Aidan Posted November 23, 2017 Author Report Share Posted November 23, 2017 okay thanks Quote Link to comment Share on other sites More sharing options...
Aidan Posted November 23, 2017 Author Report Share Posted November 23, 2017 I am pretty sure that I emailed the USA support office. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted November 30, 2017 Report Share Posted November 30, 2017 Hi, Just to follow up, did you get in touch with our support? Quote Link to comment Share on other sites More sharing options...
Aidan Posted November 30, 2017 Author Report Share Posted November 30, 2017 Yes they have sent a manual request to the parts department a couple of days ago. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted November 30, 2017 Report Share Posted November 30, 2017 Ok cool. Hopefully they will find it soon, some parts are harder to find, but we do check! Quote Link to comment Share on other sites More sharing options...
Aidan Posted November 30, 2017 Author Report Share Posted November 30, 2017 That is cool, thanks for the follow up. Quote Link to comment Share on other sites More sharing options...
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