Duluth Posted November 25, 2017 Report Posted November 25, 2017 Hey Everybody, The long and short of it: RMA'd the control box, dealing with the same issues (pictured). What I've tried: -Connecting to every USB port: directly on mobo, case front panel, and back of mobo. I restarted my comp each time I tried a new usb port. On the attached image, bottom right corner, I do see system Temp/IP address (removed) as well as all of my system specs after clicking the "Info" icon... -The mobile app (via usb cable) can connect, however can't make any changes. -Several versions of the Riing Software: 1.1.3, 1.1.2., and 2.1.5. Some didn't load, some presented the same error code pictured, some got past the error code however can't make changes. -I've tried installing the Riing software w/o the control box powered/connected to mobo, CCleaner'd any registry errors, restarted - no luck. -I've tried connecting the control box to another computer, Surface Pro, same issues. (Fresh install of Windows, yesterday) (BIOS and drivers updated today, details below) I do have an available RGB header on my mobo. Is it possible to bypass the control box and just use the software I'm currently using for mobo and cpu (Ryzen Spire)? Open to all suggestions. My Specs: -MOBO GA-AB350N (BIOS:F6a, most current) -USB Drivers updated via "AMD Software" (ver: 16.50.2601) -Ryzen 7 1700 -Zotac 1080ti -Windows 10 Home x64 (10.0.16299, Build 16299) Quote
ThermalMike Posted November 29, 2017 Report Posted November 29, 2017 Hi, Thanks for the information. First thing to mention, please contact our support again about the recent RMA you did with us, will take a look. https://thermaltakeusa.zendesk.com/hc/en-us We can test the controller before it ships to help with the troubleshooting. Also, with the "other systems" you used. When you connected the controller to another system, like for example a laptop, install the software on the laptop, does it work? This would require you to use a Micro USB to USB cable, like for your phone. Give that a try if you can, if it works there it could be a compatibility issue. We can help with replacing the controller and just let the support rep know what is going on. Quote
Duluth Posted November 30, 2017 Author Report Posted November 30, 2017 Hey Mike, Thank you for the response. Yep - I connected the box via micro to reg usb. The surface pro I used did not respond to the 2.1.5, nor did an Intel-based laptop carrying Windows 10. Perhaps I fried it when I first connected to my AMD platform? I followed protocol: using a dedicated line from my ps and connected when the system was off. Regards, -Carl Quote
ThermalMike Posted November 30, 2017 Report Posted November 30, 2017 Hey, Sounds like something is up with the controller. I would just warranty it with us and get a replacement. No worries, this can happen with anything for the most part. Hope you get it resolved soon, let us know if you need any further assistance. Quote
Duluth Posted December 10, 2017 Author Report Posted December 10, 2017 Update: Received a new controller box and cable harness as a result of a second RMA. Same issue... Quote
ThermalMike Posted December 12, 2017 Report Posted December 12, 2017 Hello, Thanks for the screenshot, looks like you are using a very old software. We are on 2.1.5 for the TT Premium software. In this pic, you are on 1.0.0 - Please update and check. http://www.thermaltakeusa.com/db/support/software/RiingRGBTTPremiumEdition_Setup.zip Quote
Duluth Posted December 12, 2017 Author Report Posted December 12, 2017 Evening Mike, Are you referring to the F 1.0.0? My Version is 2.1.5. Quote
Duluth Posted December 15, 2017 Author Report Posted December 15, 2017 May anyone else confirm this? -Much thanks. Quote
ThermalMike Posted December 15, 2017 Report Posted December 15, 2017 Hi, Can you take a picture of the controller you just received? Just need to see the bottom with the Dip switches. Quote
Duluth Posted January 6, 2018 Author Report Posted January 6, 2018 Hey Mike, Since speaking with you, corporate got back to me and sent me another set of fans. Here's a shot of the new controller. Quote
Duluth Posted January 6, 2018 Author Report Posted January 6, 2018 I'm, sadly, still experiencing hardware issues. Please advise. Warm Regards, -Carl Quote
ThermalMike Posted January 18, 2018 Report Posted January 18, 2018 Hi Duluth, Apologize for the delay with my reply, since you are located in the USA, please contact our USA support so we can setup an RMA to swap it out. Please also let them know about the situation and talking with me so we can help test prior to sending out. If there is any update, please let our support know. https://thermaltakeusa.zendesk.com/hc/en-us Quote
Duluth Posted January 19, 2018 Author Report Posted January 19, 2018 I've made them aware of the situation, and your help - thank you. The new one should be here any day now. Warm Regards, Dultuh Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.