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Posted

I have x1 RIING 14 Plus 3fan pack and x2 5fan packs and on a new install i get The feature you are trying to use is on a CD_ROM or other removable disk that is not available.
Where do I get the file I need for this install?

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Posted

Hello,

If you already have the Redistributable installed, then you do not need it, as it is already installed. 

What you can do is uninstall it, then run the software to reinstall it, it will not reinstall over the top, "Microsoft"

Also, that CD-Rom thing, first I have seen it, what OS are you using???

Share your system specs as well, we can take a look.

  • 4 weeks later...
Posted

Apologies for the delayed response. Here is some good news tough. Just installed a brand new Riing 14 Plus 5 fan pack I ordered from Amazon. The controller was very new in that the power cable was not attached and the fan ports are embossed with number 1 through 5. The are working with the software (version 1.2.0.F2.03) as expected. I have a RMA for the three older controllers and hopefully they will be like these new controllers.
ROG Zenith Extreme with Threadriper 1950X.
Fan 1 & 2 are displayed behind fans 3,4,5. To bring fans 1&2 forward just click on the gray area in the back. 

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