Apologies for the delayed response. Here is some good news tough. Just installed a brand new Riing 14 Plus 5 fan pack I ordered from Amazon. The controller was very new in that the power cable was not attached and the fan ports are embossed with number 1 through 5. The are working with the software (version 1.2.0.F2.03) as expected. I have a RMA for the three older controllers and hopefully they will be like these new controllers.
ROG Zenith Extreme with Threadriper 1950X.
Fan 1 & 2 are displayed behind fans 3,4,5. To bring fans 1&2 forward just click on the gray area in the back.