Whygvse Posted July 29, 2018 Report Share Posted July 29, 2018 So I just built a new PC. I am running a Gigabyte x470 Gaming Ultra Rev. 1.0, Amd Ryzen 7 2700x, TT 750 watt Grand PSU, TT AIO RGB premium 280 Floe Riing cooler. Everything works great except the TT RGB software and controller. I download and start the software and I get an error message, no controller found for 1. Then my PC Fans go to beyond Max speeds and I have to hard reset my PC to work. I uninstalled the software and then reinstalled and the same thing. I set the DIP switches to all off and then to on 1, then 2 and then 3 and then 4 and every time I get no controller found. I changed the USB connector to another USB 2.0 header and same thing. I start the TT RGB software and it crashes. I tried using the Android software on Google Play and it cannot connect. The funny thing is the system is cooling extremely well. My CPU temps have only been 55 degrees Celsius. I have 3 TT Riing Fans installed through the case as well and they all work just fine. I still want to be able to use the RGB lighting. I have heard that this could be an issue because their is a different controller for AMD Ryzen Mobo and CPUs. TL;DR I love the cooling of the system, that is the most important, however I also bought the premium RGB for a reason as well. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted July 30, 2018 Report Share Posted July 30, 2018 Hi, You might have the older controller and just need the new one for RYZEN. Contact our support, will ship one out to you: https://thermaltakeusa.zendesk.com/hc/en-us Quote Link to comment Share on other sites More sharing options...
Whygvse Posted August 1, 2018 Author Report Share Posted August 1, 2018 Hey thanks for the heads up Mike, I really appreciate it. I am pretty sure I did submit a claim to tech support but I could be mistaken. I will definitely call later in the morning. I work the grave yard shift and don't get off til 4 a.m. CST. But again thank you very much for help, I appreciate it. Quote Link to comment Share on other sites More sharing options...
ThermalMike Posted August 1, 2018 Report Share Posted August 1, 2018 No worries, we have the email service as well and usually get back in 1 business day. if you need any help or are not getting a reply, let me know ASAP Quote Link to comment Share on other sites More sharing options...
Guitaro Posted December 3, 2018 Report Share Posted December 3, 2018 My pc crashing when i open the software can someone help me please I have Intel 6700k Gtx 1080ti Quote Link to comment Share on other sites More sharing options...
ed_riv2000 Posted December 29, 2018 Report Share Posted December 29, 2018 I just built a new computer and i am having issues where 2 out of 3 controllers are not acting independent. I have 3 controllers running 11 fans and 1 Floe Riing RGB 360 TT Premium Edition. After I installed the program and adjusted the fans i close the program it will not open again unless i do a complete uninstall and reinstall but when i close the program it still does the same thing. Intel I9 9900 64GB Ram 3200 GTX 2080ti EVO 970 1TB What is so annoying is i have over 500.00 in liquid cooler and fans that i can't even use properly. Quote Link to comment Share on other sites More sharing options...
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