mjall Posted August 12, 2018 Report Share Posted August 12, 2018 Hi there, I have been having problems running the TT DPS G app on my desktop since 4 years since I bought my power supply, I never got time to troubleshoot it earlier due to my workload nonetheless I have an MSI 7882 X99S Gaming 9 AC motherboard, I updated the bios 3 days ago thinking maybe that would have been the issue however I still get this error when I try to run the app "could not setup the connection with the power supply. Please make sure your toughpower DPS is successfully connected to computer vis usb" I checked the motherboard and it seems the cable is inserted from the power supply usb to the motherboard any help would be appreciated on this thanks Quote Link to comment Share on other sites More sharing options...
Darren YangTt Spm Posted August 13, 2018 Report Share Posted August 13, 2018 Hi, can you try to insert the USB cable line into a different port on the motherboard, and meantime please help to download and re-install the latest version of software here http://dps.thermaltake.com/en Also, could you share with us what's the model of power supply that you are using? If you need any local customer service help, you can check from here Customer Service: USA/Canada/South America: support@thermaltakeusa.zendesk.com Europe support@thermaltake.de Australia/ New Zealand rma@thermaltake.com.au Quote Link to comment Share on other sites More sharing options...
mjmmalik Posted June 30, 2019 Report Share Posted June 30, 2019 It means your 850w PSU doesn't have any issue as you updated BOIS so all the software's are up to date try changing USB cable line into different port else go back to previous bios Quote Link to comment Share on other sites More sharing options...
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