Thermaltake Riing 12 RGB fans issue

[justin2926]

I’ve been having my Thermaltake Riing 12 RGB (CL-F042-PL12SW-B) for about a month now and suddenly this happened. 

https://cdn.discordapp.com/attachments/375445211280572437/490597288985493505/video.mov (use this if video above is not available)
Only one fan lights up but the other two doesn’t. Sometimes when I turn on my PC, the other two lights up and turns off. Most of the time, they don’t light up at all when I press the power button. All of them are connected to a fan controller included.

[Tack]

Can't seem to view your video

[justin2926]

1 minute ago, Tack said:

Can't seem to view your video

try this link https://cdn.discordapp.com/attachments/375445211280572437/490597288985493505/video.mov

[Tack]

does any thing happen when you cycle modes on the controller.

[justin2926]

1 minute ago, Tack said:

does any thing happen when you cycle modes on the controller.

the fan controller led status indicator stopped showing but it still works

[Tack]

Does anything improve if you shuffle the way you have them plugged in. 

[justin2926]

No, it still stays the same. I've tried unplugging and replugging in the fan controller cable.

[Tack]

So when you shuffle how fans are plugged in does the same fan light up or does it change according to how you have them plugged in. What I am trying to narrow down if it is a controller issue or a fan issue.

[justin2926]

nothing changes, the same thing in the video I sent you still occurs. 

[Tack]

yes but is it that same fan

or is it a different fan that lights up when you swap how the fans are plugged in.