johwithah Posted November 2, 2018 Report Posted November 2, 2018 I recently received a Neptune Elite RGB with Blue Mechanical Switches and it was working fine until today. I opened up the software to change my lighting profile and saw there was an update for the keyboard, so i clicked update. It downloaded the update then said it was complete but it had a start button underneath, so i clicked on that, causing the dialogue box to read "Update fail" and making the keyboard disconnect and stop working. I've tried uninstalling the software multiple times and trying the keyboard on different computers to no avail. Is there something i have done to break it and or something I can do to fix it? I am still within my warranty period but i there is nothing physically wrong with the keyboard it just wont work and i have no idea why. Quote
Guest Posted November 5, 2018 Report Posted November 5, 2018 Hi Sir, It appears the keyboard firmware is broken Please download the Neptune Elite RGB firmware in below link to flash the firmware again. https://www.dropbox.com/sh/80dgs49c92sfx5v/AACJGBfYlnhlhoNZ-fcqrJJfa?dl=0 BR Jackie Quote
Aussie Posted March 19, 2020 Report Posted March 19, 2020 Has anyone had this resolved? I’m having the same problem and I can’t find a fix anywhere. Quote
matias.figueroan Posted March 26, 2020 Report Posted March 26, 2020 Hi, it's possible that send again link? Quote
Gariuxi Posted June 13, 2020 Report Posted June 13, 2020 pls reshare the link having the same problem!!! Quote
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