power supply digital software What's With The TT DPS G App?

[Stephen W. Plunkett]

I keep getting the message from my DPS-G software App that it could not set up connection with my Toughpower DPS-G RGB Titanium Power Supply.  It also said make sure your Toughpower DPS is successfully connected to your computer via USB.  My PSU came with no USB cable.  What do they mean and what is the big problem with my digital monitoring software?

[Darren YangTt Spm]

Hi Stephen,

for digital monitoring, you need to connect the USB cable with the motherboard and power supply

can you help to double check if there is a USB cable line in the box? please find the reference picture as shown in following

 

 

if there is no USB cable in there, please feedback to our customer team, and they will help you out

USA/Canada/South America:

support@thermaltakeusa.zendesk.com

Europe

support@thermaltake.de

Australia/ New Zealand

rma@thermaltake.com.au

International Global Customers:

info@thermaltake.com

[Stephen W. Plunkett]

I certainly received no such computer cable.  I can't find it at Amazon or Best Buy or Wal-Mart.  My application to Thermaltake was soundly rejected for being the wrong file type.  I don't even know where to begin locating one.  If anyone has any ideas, PLEASE let me know!!!!!

[Darren YangTt Spm]

Hi, 

sorry for causing you inconvenience, this cable line is not for sale, and it should be put in the box

can you PM me your email address? and I will ask our customer service to help you