help X1_RGB_Setup_V1.9.0 does not work

[changbob 0]

Hello everyone,

I do have a little issue with the TT PREMIUM X1 RGB GAMING SOFTWARE solution.

If I try to install it, it always wants to install the MS VC++ x86 redistributable, but cancels installation because a newer version is already installed.

By trying to run the software it does not work, how can I fix that, would really like to customize my keyboard LEDs.

[changbob 0]

Hi,

is there anybody who could help me? Tt-support or staff member perhaps?

The flashing rainbow on keyboard is really annoying!

[Tt Tautlih 1,000]

Hi,

In order to assist your enquiry further, would it be possible for you to take a short clip for us to review which will allow us to further understand this issue?

 

Thank you.

 

[Thienchai Na Nakorn 1]

Uninstall the newer version of MS VC++ (assume it is 2017 version) first. And then install the X1 RGB again this time it will install MS VC++ (2015 version). But be aware that if your Windows 10 is 1809 it may not work even it is now update to newer version (1.9.1). However, it work flawlessly with Windows 10 -1803.

The attached file is the captured picture of the problem I have with X1 RGB software on Windows 10 - 1809. 

[changbob 0]

On 12/18/2018 at 10:49 AM, Tt Tautlih said:

Hi,

In order to assist your enquiry further, would it be possible for you to take a short clip for us to review which will allow us to further understand this issue?

 

Thank you.

 

Hi,

what shall I do a clip of? The installation routine runs until MS VC++ starts, then it aborts with the information that a newer version of MS VC++ is already installed.

[Joseph Turner 0]

On 12/13/2018 at 8:56 AM, changbob said:

Hi,

is there anybody who could help me? Tt-support or staff member perhaps?

The flashing rainbow on keyboard is really annoying!

Ive had this keyboard a year and they still not updated a broken application, have not got it to work, This is ridiculous as W10 is most widley used OS