IRIS OPTICAL RGB scroll wheel suddenly not working

[a55licker]

Randomly today while I was playing, my mouse's scroll wheel just became smooth and stopped working, i've tried so many solutions but not of them work, i tried the dismantle it but there was no screw hole. Does anyone have a fix for this? I've had this month for 3 months

[RX78CV01]

just had this problem too only after 5 months of usage....which is definitely under warranty, i'm trying to get in contact with customer support for this.

[annoyeduser32]

This has just happened to me.

I only signed up to this forum to complain about the [redacted] quality of thermaltakes products, first the pcie riser cable fiasco now this.... obviously my fault for keeping on buying their products!

This mouse is less than one year old!!!!

[annoyeduser32]

Did either of you guys have success fixing or getting a replacement? 

On 12/22/2018 at 9:03 AM, a55licker said:

Randomly today while I was playing, my mouse's scroll wheel just became smooth and stopped working, i've tried so many solutions but not of them work, i tried the dismantle it but there was no screw hole. Does anyone have a fix for this? I've had this month for 3 months

 

On 5/15/2019 at 10:34 AM, RX78CV01 said:

just had this problem too only after 5 months of usage....which is definitely under warranty, i'm trying to get in contact with customer support for this.

 

Cheers.

[TotallyTwentyLetters]

Same thing just happened to me 15 minutes ago... Very disappointing about the quality of the mouse. I have only had it for about 4 months. Also there is no screw or anything to take it apart...

[annoyeduser32]

Did anyone have any joy with customer support, getting this fixed? My mouse wheel died too.

I took it apart, there's the thinnest bit of plastic that flexes if you push down on the wheel - that's what breaks.
I paid serious dollarydoos to import the Hatsune Miku special edition one so I'm SOL on warranty I would guess as it was JP only.