Serjo77 Posted January 13, 2019 Report Posted January 13, 2019 Hello!I have a problem when registering the serial number in the dps g app 3.0 program (PSTPG0750DPCGEURLK000200) of the Thermaltake Toughpower DPS G RGB 750W Gold power supply.When I enter my serial number, the dps g app 3.0 program gives the error "The number you have entered is invalid or has been bundled by other user."Please give me the correct serial number, not occupied by anyone!Why buying your product, I can not use all the functions due to your broken serial number registration system! ?????I have already written two times to your technical support, the answer never came, although more than 24 hours have passed!Sorry for my english it is very bad! as your registration system of S\N!!!! Quote
JeffWu Posted January 14, 2019 Report Posted January 14, 2019 Hello Serjo77 Could you provide your email for me? I will send a fix tool for you , thanks! Quote
Serjo77 Posted January 14, 2019 Author Report Posted January 14, 2019 9 minutes ago, JeffWu said: Hello Serjo77 Could you provide your email for me? I will send a fix tool for you , thanks! Gul9y@mail.ru Quote
JeffWu Posted January 14, 2019 Report Posted January 14, 2019 8 minutes ago, Serjo77 said: Gul9y@mail.ru I sent a mail for you, please check. Thank you! Quote
Serjo77 Posted January 14, 2019 Author Report Posted January 14, 2019 8 minutes ago, JeffWu said: I sent a mail for you, please check. Thank you! Its fix,my problem with S\N! Thank you! Quote
Kushlife90z Posted March 8, 2019 Report Posted March 8, 2019 On 1/14/2019 at 12:57 AM, JeffWu said: I sent a mail for you, please check. Thank you! Hello can you please help me out too I am having his same problem been a month now and I cannot use the app because it says the same msg about the s/n being bundled with another user or to contact support Quote
JeffWu Posted March 11, 2019 Report Posted March 11, 2019 Hi Kushlife90z Can you provide your mail? Quote
Serjo77 Posted March 11, 2019 Author Report Posted March 11, 2019 4 hours ago, JeffWu said: Hi Kushlife90z Can you provide your mail? DPSGFix.rar Quote
itoh Posted March 13, 2019 Report Posted March 13, 2019 I have the same problem Toughpoer I series 850w Quote
Marius C. Posted July 9, 2019 Report Posted July 9, 2019 Hello. Same issue on mine:( Can you please send me an email on mariuscpf@yahoo.com. Much appreciated. Thank you! Quote
itoh Posted December 22, 2019 Report Posted December 22, 2019 Any can help me? some fix for this problem?¿ ilt43v3r@hotmail.com Quote
JeffWu Posted January 2, 2020 Report Posted January 2, 2020 Hello all Please download fix tool from this link https://tw.thermaltake.com/downloads Thank you! Quote
Arman3DG Posted February 14, 2020 Report Posted February 14, 2020 Hello can you please help me out too I am having his same problem been a month now and I cannot use the app because it says the same msg about the s/n being bundled with another user or to contact support Quote
JeffWu Posted February 15, 2020 Report Posted February 15, 2020 Hi, Please download fix tool from this link https://tw.thermaltake.com/downloads Thank you! Quote
Arman3DG Posted February 15, 2020 Report Posted February 15, 2020 everything turns out to register. shyas hachu deal with login and passwords ... thanks Quote
ILMGuy Posted May 24, 2020 Report Posted May 24, 2020 I am getting the same SN error as above. It says I need to register SN first. When i go to do that it tells me that it was part of a bundle. I have tried the DPS Fix Tool but it does not fix the issue. I have DPS online account already working. Can you email me at sherief.singer@gmail.com Thanks Quote
JeffWu Posted May 26, 2020 Report Posted May 26, 2020 On 5/24/2020 at 12:35 PM, ILMGuy said: I am getting the same SN error as above. It says I need to register SN first. When i go to do that it tells me that it was part of a bundle. I have tried the DPS Fix Tool but it does not fix the issue. I have DPS online account already working. Can you email me at sherief.singer@gmail.com Thanks Hi sir Could you provide your SN number? I'll check with our database. Thank you! Quote
Ramtin_db Posted June 19, 2020 Report Posted June 19, 2020 Hi, i am having similar issue with the S/N. i have downloaded the fix tool and yet im getting the same error. im afraid that someone might have used my S/N number from the box. is there a possibility that my problem can be fixed? i have toughpower irgb plus 1050w platinum power supply and my email address is: Ram_db@yahoo.com. Thanks. Quote
JeffWu Posted July 3, 2020 Report Posted July 3, 2020 Hi Sir Sorry for late reply. I have sent you an e-mail. please check it , thank you. Ramtin_db 1 Quote
Ramtin_db Posted July 6, 2020 Report Posted July 6, 2020 On 6/19/2020 at 9:39 PM, Ramtin_db said: Hi, i am having similar issue with the S/N. i have downloaded the fix tool and yet im getting the same error. im afraid that someone might have used my S/N number from the box. is there a possibility that my problem can be fixed? i have toughpower irgb plus 1050w platinum power supply and my email address is: Ram_db@yahoo.com. Thanks. For those people like me who didn't know about this, you need to dial in the rest of the serial number and not the full serial number nor only the first part of it. check the S/N mentioned in the APP and then dial in the rest of the S/N. Hope this fixes your issue with S/N not registering. Quote
OCB1640 Posted March 15, 2021 Report Posted March 15, 2021 On 7/6/2020 at 12:19 PM, Ramtin_db said: For those people like me who didn't know about this, you need to dial in the rest of the serial number and not the full serial number nor only the first part of it. check the S/N mentioned in the APP and then dial in the rest of the S/N. Hope this fixes your issue with S/N not registering. Thanks for that - I was stuck, that trick of only putting part of the S/N did the trick! I did drop a message to TT support 1 or 2 weeks back, but never got a reply Quote
Evgeniy Posted December 30, 2022 Report Posted December 30, 2022 Hi, i am having similar issue with the S/N. i have downloaded the fix tool and yet im getting the same error. im afraid that someone might have used my S/N number from the box. is there a possibility that my problem can be fixed? i have toughpower irgb plus 1200w platinum power supply and my email address is: evgeniy.akela@gmail.com. Thanks. Quote
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