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JeffWu

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Everything posted by JeffWu

  1. JeffWu
    Hi RyanD You can try "DPS G" software. Because "TT RGB PLUS" mainly function is sync all TT device(Fan/PSU/Memory/peripheral). If you didn't use other TT devices , it cannot run normally. Thank you.
  2. JeffWu
    Dear user, It's manufacture hardware limit.... Thermaltake cannot modify that, sorry for inconvenience. Maybe I could recommend you iRGB series. It can customize your fan speed in software.
  3. JeffWu
    Hi cybertiger1974 Sorry sir, I just check your issue again. Regrettably, DPS series don't support customize function. It's older product, cannot control fan speed in spec. It can only follow smart fan speed according to your loading.
  4. JeffWu
    Dear Maurice777 Did you try "TT DPS G" software? Maybe it could solve your question. Thank you. Download link: https://www.thermaltakeusa.com/downloads
  5. JeffWu
    Good news. If still any issue or question, please let me know . Thank you.
  6. JeffWu
    Dear user Did you try customize mode? Set your fan speed to your minimize , if still issue please let me know, thank you.
  7. JeffWu
    By the way, you can send email to as blow address. cs3@thermaltake.com.tw Thank you.
  8. JeffWu
    Hi Fedaa Kamal If you have any problem of serial number, you can contact our customer service https://thermaltakeusa.zendesk.com/hc/en-us/sections/115001422507-Technical-Support Thank you.
  9. JeffWu
    Hi Digital_Fuzion Thank you for your suggestion, we have developed a new version V3.3.0 Add TT DPS G minimized option and startup option. Thank you for your feedback again.
  10. JeffWu
    Hi sir Could you help to make sure your USB cable between PSU and motherboard. If still issue, please let me know , thank you.
  11. JeffWu
    Hi sir This model don't support TT DPS G software, please reference this website. https://tw.thermaltake.com/thermaltake-toughpower-grand-rgb-750w-gold-rgb-sync-edition.html Thank you.
  12. JeffWu
    Hi sir Could you please provide your model name? We would check this issue ASSP. Thank you.
  13. JeffWu
    Hi sir Please make sure the USB cable connect to your motherboard. Thank you.
  14. JeffWu
    Dear users, Sorry for my late reply. We found some users have same issue, this app cannot start by V3.2.7 please download old version V3.2.6 : https://drive.google.com/file/d/1saZNgnWWxa8bMMEP_DjyGLAKIGtwDIs1/view?usp=sharing Our team will solve this issue as soon as we can, thank you.
  15. JeffWu
    Hi Pythean Sorry for late reply. TOUGHRAM software has been updated to V1.0.6 to solve this problem. Another problem is the RGB Plus. Please provide a screenshot or more pictures to describe your problem. We will help you as soon as possible. Thanks for your feedback.
  16. JeffWu
    Hi sir You can check your log in SPM website as below link https://dps.thermaltake.com/en/spm If still issue, please contact me, thank you. jeff.wu@thermaltake.com.tw
  17. JeffWu
    Hi sir. Sorry that it's old version known bug, please download newest version to solved this issue, thank you.
  18. JeffWu
    Hi Sir Sorry for late reply. I have sent you an e-mail. please check it , thank you.
  19. JeffWu
    Hi sir Could you please provide some screenshot to describe your issue, I'll help you as I can Thank you!
  20. JeffWu
    Hi sir Sorry, Because it is customize cable, you can just buy a new one mini USB to USB cable, and insert to USB slot on motherboard. Could you please provide your PSU product name? Maybe you can contact our RMA service team to get a new cable.
  21. JeffWu
    Hi sir We will keep improve software's performance and reduce CPU loading. Could you help to provide screenshot about "TOUGHRAM" lighting page? I'll check the issue, thank you.
  22. JeffWu
    Hi sir Could you provide your SN number? I'll check with our database. Thank you!
  23. JeffWu
    Hi sir Could you provide some information? Application version? Application language? We will help your issue ASAP, thank you.
  24. JeffWu
    Hi sir I have tried several times, our website download page normal. https://www.thermaltake.com/downloads For convenience, I send you a V3.2.4 download link. Thank you TtDPSGApp_Ver324_Global.zip
  25. JeffWu
    Hi sir Could you help to provide your PSU product name? We will help to solve your issue ASAP, thank you.
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