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Everything posted by JeffWu

  1. Hi sir Could you help to provide your product name? use silent mode or performance mode? Our team will help to solve this issue, Thank you!
  2. Hi sir Could you try this version? We have modified some code about scan hard drive Thank you! Tt_DPS_G_App_Ver3.2.14.zip
  3. Hi Sir Sorry for the issue, We really work hard to solve this issue, but it still need to verify. Sorry for any inconvenience.
  4. Hi sir, Because we have a function to scan your hardware information, and show them in app. If it cause your inconvenience, our team have already to discuss to solve it. Sorry for that, thank you for your feedback.
  5. Hi sir The signal is same, if you have a USB type-A to internal cable. It will be fine, all the function normally. Thank you.
  6. Hi Slip Sorry for late reply. Could you provide screenshot or video and your PSU model name? Thank you!
  7. Hello all Please download fix tool from this link https://tw.thermaltake.com/downloads Thank you!
  8. Hi Sir Sorry for late reply. Did you install RGB plus? If yes, please provide the version. RGB plus: DPS G: We will solve the issue as fast as we can! Thank you for your feedback.
  9. Hi sir If you want to control your RGB lighting and monitor your PC information via DPS G app and also smart mobile remote, you should need a USB internal slot. It's up to your require. Thank you.
  10. Dear Sir Have you tried to reboot and open it again?
  11. Hi sir If shown message"could not connect to the power upply and make sure it is connected via USB" Please check that USB from back of power supply to motherboard side. Make sure the cable insert correctly, thank you! If still question, please let me know.
  12. Hi Eric We are very sorry that things happen, please contact our customer service to get help. cs3@thermaltake.com.tw Thanks
  13. Hi sir, In website and box, the picture have many colors at the same time means that the color mode "RGB cycle". It is just a sign of we have 7 colors into a cycle. If it made you confused, we apologize by its content. Sorry for our mistake.
  14. Hi sir Did you installed TT RGB Plus? Was the same issue happened by RGB Plus or not ? Sorry for late reply. We will try hard to find the solution.
  15. Hi Kmcneil007 Sorry for any inconvenience. Our team will solve this issue on next version.
  16. Hi Alluz2468 There is a switch button behind PSU, Please reference below picture.
  17. Hi sir According to the gold standard, at a load of 20%, the efficiency should be 88%. <-That's right But this sheet of certification, it's a guarantee at least 88%. The actual figure might vary according to your environment and other causes. Thank you.
  18. Hi Hi v8wgVB9NmP PSU efficiency is depend on your loading, it follow 80 plus certification. If loading lower than 20%, the efficiency won't attach to 80% up. For more information , please reference this wiki website. https://en.wikipedia.org/wiki/80_Plus Thank you for asking!
  19. Hi Dusty Our engineer team check the code, and find out that. We did not "pinging" SSDs at a 1 Hz rate like it is doing to mechanical hard drive, and we have many test to verify it. We do many test both HDD and SSD to check out this issue. If you still have issue, please check with your hard drive , thank you!
  20. Dear Dusty Our team will discussion this issue seriously. Remove this function or not, if any update will let you know. Thank you!
  21. Dear Eddd2002 Sorry for late reply. Our team is rebuilding the website on SPM, so it has some bugs happened. We are fixing those issues. Sorry for any inconvenience.
  22. Hi Sir TPG-1000D-T series is our old version, it is not support customize fan speed function. The app version is normal.
  23. Hi MDKagent007 Our smart power supply can just sync with our TT RGB plus eco-system and DPSG application lighting. It cannot sync with Aura sync.... Sorry for any inconvenience. Thank you!
  24. Hi Yaapelsinko Our team is checking your issue, I will reply you if we have any update, thank you. By the way, your product was our old version, it cannot customize your fan speed. We will check fen speed issue in zero/silent mode first. Sorry for any inconvenience.
  25. Hi Sir It need to upload to cloud after a day. So you might check your data tomorrow, it should be fine.
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