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Everything posted by JeffWu
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FAN control curve
JeffWu replied to cybertiger1974's topic in Digital Power Supplies(Smart Power Management)
Dear user, It's manufacture hardware limit.... Thermaltake cannot modify that, sorry for inconvenience. Maybe I could recommend you iRGB series. It can customize your fan speed in software. -
FAN control curve
JeffWu replied to cybertiger1974's topic in Digital Power Supplies(Smart Power Management)
Hi cybertiger1974 Sorry sir, I just check your issue again. Regrettably, DPS series don't support customize function. It's older product, cannot control fan speed in spec. It can only follow smart fan speed according to your loading. -
Dear Maurice777 Did you try "TT DPS G" software? Maybe it could solve your question. Thank you. Download link: https://www.thermaltakeusa.com/downloads
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FAN control curve
JeffWu replied to cybertiger1974's topic in Digital Power Supplies(Smart Power Management)
Dear user Did you try customize mode? Set your fan speed to your minimize , if still issue please let me know, thank you. -
Gaming Chairs Serial number check up.
JeffWu replied to Fedaa Kamal's topic in Digital Power Supplies(Smart Power Management)
By the way, you can send email to as blow address. cs3@thermaltake.com.tw Thank you. -
Gaming Chairs Serial number check up.
JeffWu replied to Fedaa Kamal's topic in Digital Power Supplies(Smart Power Management)
Hi Fedaa Kamal If you have any problem of serial number, you can contact our customer service https://thermaltakeusa.zendesk.com/hc/en-us/sections/115001422507-Technical-Support Thank you. -
TT DPS G app not working
JeffWu replied to ToXiiDo's topic in Digital Power Supplies(Smart Power Management)
Hi sir This model don't support TT DPS G software, please reference this website. https://tw.thermaltake.com/thermaltake-toughpower-grand-rgb-750w-gold-rgb-sync-edition.html Thank you. -
TT DPS G app not working
JeffWu replied to ToXiiDo's topic in Digital Power Supplies(Smart Power Management)
Hi sir Could you please provide your model name? We would check this issue ASSP. Thank you. -
DPS G App 3.2.7. not starting
JeffWu replied to Riplex's topic in Digital Power Supplies(Smart Power Management)
Dear users, Sorry for my late reply. We found some users have same issue, this app cannot start by V3.2.7 please download old version V3.2.6 : https://drive.google.com/file/d/1saZNgnWWxa8bMMEP_DjyGLAKIGtwDIs1/view?usp=sharing Our team will solve this issue as soon as we can, thank you. -
Hi Pythean Sorry for late reply. TOUGHRAM software has been updated to V1.0.6 to solve this problem. Another problem is the RGB Plus. Please provide a screenshot or more pictures to describe your problem. We will help you as soon as possible. Thanks for your feedback.
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Hi sir You can check your log in SPM website as below link https://dps.thermaltake.com/en/spm If still issue, please contact me, thank you. jeff.wu@thermaltake.com.tw
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Toughpower 750 USB to mobo question
JeffWu replied to MacGregor's topic in Digital Power Supplies(Smart Power Management)
Hi sir Sorry, Because it is customize cable, you can just buy a new one mini USB to USB cable, and insert to USB slot on motherboard. Could you please provide your PSU product name? Maybe you can contact our RMA service team to get a new cable. -
Hi sir We will keep improve software's performance and reduce CPU loading. Could you help to provide screenshot about "TOUGHRAM" lighting page? I'll check the issue, thank you.
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DPS App's Electricity Cost Not Working
JeffWu replied to jenslein's topic in Digital Power Supplies(Smart Power Management)
Hi sir Could you provide some information? Application version? Application language? We will help your issue ASAP, thank you. -
DPS PC App Corrupt Download
JeffWu replied to opelsine's topic in Digital Power Supplies(Smart Power Management)
Hi sir I have tried several times, our website download page normal. https://www.thermaltake.com/downloads For convenience, I send you a V3.2.4 download link. Thank you TtDPSGApp_Ver324_Global.zip -
Hi sir Could you help to provide your PSU product name? We will help to solve your issue ASAP, thank you.