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JeffWu

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Everything posted by JeffWu

  1. Dear users, Sorry for my late reply. We found some users have same issue, this app cannot start by V3.2.7 please download old version V3.2.6 : https://drive.google.com/file/d/1saZNgnWWxa8bMMEP_DjyGLAKIGtwDIs1/view?usp=sharing Our team will solve this issue as soon as we can, thank you.
  2. Hi Pythean Sorry for late reply. TOUGHRAM software has been updated to V1.0.6 to solve this problem. Another problem is the RGB Plus. Please provide a screenshot or more pictures to describe your problem. We will help you as soon as possible. Thanks for your feedback.
  3. Hi sir You can check your log in SPM website as below link https://dps.thermaltake.com/en/spm If still issue, please contact me, thank you. jeff.wu@thermaltake.com.tw
  4. Hi sir. Sorry that it's old version known bug, please download newest version to solved this issue, thank you.
  5. Hi Sir Sorry for late reply. I have sent you an e-mail. please check it , thank you.
  6. Hi sir Could you please provide some screenshot to describe your issue, I'll help you as I can Thank you!
  7. Hi sir Sorry, Because it is customize cable, you can just buy a new one mini USB to USB cable, and insert to USB slot on motherboard. Could you please provide your PSU product name? Maybe you can contact our RMA service team to get a new cable.
  8. Hi sir We will keep improve software's performance and reduce CPU loading. Could you help to provide screenshot about "TOUGHRAM" lighting page? I'll check the issue, thank you.
  9. Hi sir Could you provide your SN number? I'll check with our database. Thank you!
  10. Hi sir Could you provide some information? Application version? Application language? We will help your issue ASAP, thank you.
  11. Hi sir I have tried several times, our website download page normal. https://www.thermaltake.com/downloads For convenience, I send you a V3.2.4 download link. Thank you TtDPSGApp_Ver324_Global.zip
  12. Hi sir Could you help to provide your PSU product name? We will help to solve your issue ASAP, thank you.
  13. Dear sir, Could you please provide more detail of this issue? We would help you as best as we can. Thank you.
  14. Hi sir The upgraded software is still in our internal testing. If any new will let you know, thank you.
  15. Hi sir Sorry for that our sever had some issues yesterday. And we fixed them, it should be normal now. If still issue, please feel free to contact me, thank you.
  16. Dear user, Please download newest version V3.2.3 from below link: https://www.thermaltake.com/downloads If still any issue, please feel free to feedback to me , Thank you!
  17. HI Sir We have solved this issue, thanks for feedback.
  18. Hi sir Could you provide your account, Our team will help check this issue, thank you.
  19. Hi sir Sorry for late reply. Please register a new account and check your mail box again.
  20. Hi SiegeWulf We have solved this issue, sorry for any inconvenience. Could you try again and check your trash mail box ? If still issue, just feel free to contact me , thank you!
  21. Hi sir, Sorry for late reply! It is USB cable, should be insert on motherboard internal USB pin.
  22. Hi, We’re really sorry that you have a frustrating experience with the software. Rest assured, I will report this issue to the management group and software team and have the issue solved in the best way we can. TT RGB Plus should have an updated version ready for download this May. Even though NeonMaker does not support Riing Trio at the moment, but Thermaltake does plan to have NeonMaker support other tt fans in later versions. We also encourage you to vote in our NeonMaker LightMix events since we’re giving away free Riing Quad fans for some of the voting winners. So
  23. Hi , Sorry for the late reply. If you want to use different lighting effects between controllers, you can save in different profiles at the up-right corner. Maybe this could solve your problem.
  24. Hi, Please download fix tool from this link https://tw.thermaltake.com/downloads Thank you!
  25. Hi sir We apologize for the late reply; however, the software should auto-saved all your settings. Therefore, you would not have to click save to save your progress. The button "save" merely means to save this controller and copy it to others. Sorry for any inconvenience, if you still have any issue, please feel free to contact me.
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