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Everything posted by JeffWu
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TT DPS G app not working
JeffWu replied to ToXiiDo's topic in Digital Power Supplies(Smart Power Management)
Hi sir This model don't support TT DPS G software, please reference this website. https://tw.thermaltake.com/thermaltake-toughpower-grand-rgb-750w-gold-rgb-sync-edition.html Thank you. -
TT DPS G app not working
JeffWu replied to ToXiiDo's topic in Digital Power Supplies(Smart Power Management)
Hi sir Could you please provide your model name? We would check this issue ASSP. Thank you. -
DPS G App 3.2.7. not starting
JeffWu replied to Riplex's topic in Digital Power Supplies(Smart Power Management)
Dear users, Sorry for my late reply. We found some users have same issue, this app cannot start by V3.2.7 please download old version V3.2.6 : https://drive.google.com/file/d/1saZNgnWWxa8bMMEP_DjyGLAKIGtwDIs1/view?usp=sharing Our team will solve this issue as soon as we can, thank you. -
Hi Pythean Sorry for late reply. TOUGHRAM software has been updated to V1.0.6 to solve this problem. Another problem is the RGB Plus. Please provide a screenshot or more pictures to describe your problem. We will help you as soon as possible. Thanks for your feedback.
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Hi sir You can check your log in SPM website as below link https://dps.thermaltake.com/en/spm If still issue, please contact me, thank you. jeff.wu@thermaltake.com.tw
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Toughpower 750 USB to mobo question
JeffWu replied to MacGregor's topic in Digital Power Supplies(Smart Power Management)
Hi sir Sorry, Because it is customize cable, you can just buy a new one mini USB to USB cable, and insert to USB slot on motherboard. Could you please provide your PSU product name? Maybe you can contact our RMA service team to get a new cable. -
Hi sir We will keep improve software's performance and reduce CPU loading. Could you help to provide screenshot about "TOUGHRAM" lighting page? I'll check the issue, thank you.
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DPS App's Electricity Cost Not Working
JeffWu replied to jenslein's topic in Digital Power Supplies(Smart Power Management)
Hi sir Could you provide some information? Application version? Application language? We will help your issue ASAP, thank you. -
DPS PC App Corrupt Download
JeffWu replied to opelsine's topic in Digital Power Supplies(Smart Power Management)
Hi sir I have tried several times, our website download page normal. https://www.thermaltake.com/downloads For convenience, I send you a V3.2.4 download link. Thank you TtDPSGApp_Ver324_Global.zip -
Hi sir Could you help to provide your PSU product name? We will help to solve your issue ASAP, thank you.
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I got problems with verification my account
JeffWu replied to Haze's topic in Digital Power Supplies(Smart Power Management)
Dear sir, Could you please provide more detail of this issue? We would help you as best as we can. Thank you. -
Hi sir The upgraded software is still in our internal testing. If any new will let you know, thank you.
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Hi sir Sorry for that our sever had some issues yesterday. And we fixed them, it should be normal now. If still issue, please feel free to contact me, thank you.
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Spm not working
JeffWu replied to Afterlife4u's topic in Digital Power Supplies(Smart Power Management)
HI Sir We have solved this issue, thanks for feedback. -
Spm not working
JeffWu replied to Afterlife4u's topic in Digital Power Supplies(Smart Power Management)
Hi sir Could you provide your account, Our team will help check this issue, thank you. -
TT iRGB Plus 125W and Asus ROG Maximus X
JeffWu replied to abrj's topic in Digital Power Supplies(Smart Power Management)
Hi sir, Sorry for late reply! It is USB cable, should be insert on motherboard internal USB pin. -
Hi, We’re really sorry that you have a frustrating experience with the software. Rest assured, I will report this issue to the management group and software team and have the issue solved in the best way we can. TT RGB Plus should have an updated version ready for download this May. Even though NeonMaker does not support Riing Trio at the moment, but Thermaltake does plan to have NeonMaker support other tt fans in later versions. We also encourage you to vote in our NeonMaker LightMix events since we’re giving away free Riing Quad fans for some of the voting winners. So